Bluetooth Headphones Audio Stuttering - Senheisser Momentum 4's

Question

Bluetooth Headphones Audio Stuttering - Senheisser Momentum 4's

Gotham 10

Hello. I am having MAJOR issues with my bluetooth audio stuttering in Windows 11 with my Sennheiser Momentum 4's.

Firstly, I'd like to start that this only started happening after I updated to Windows 11. I was using Windows 10 beforehand but decided to update it due to the EOS in October. Furthermore, this was a clean install of Windows 11, meaning I reset my PC first- that wouldn't be an issue. I checked for system file corruption regardless but there was none. I was using them on Windows 10 for months prior without issue. My PC has 1TB of memory for the new OS to run on with 32GB of RAM, and a Ryzen 5 5600x CPU too.

I have removed and re-paired the headphones. In the Bluetooth services tab of my Momentum 4's properties I have turned of Hands-free Telephony and Remotely Controllable Device. I went ahead and moved the port that the bluetooth adapter was plugged into- twice.

I have checked for driver updates for both the bluetooth adapter and headphones. I have also uninstalled and reinstalled all drivers, including for my bluetooth adapter. I was recommended to turn off Bluetooth Audio Gateway Support in the Services settings, and that still didn't work.

I am on a PC ran with an ethernet cable and no motherboard Wi-Fi capability or adapter, so no Wi-Fi interference could be happening. I have also checked every other device I use with bluetooth and even gone as far as turning it off on those other devices. I sit within one meter of the bluetooth adapter.

I restarted my PC when making any and all of these changes, and none of them have worked.

The audio stuttering is extremely irritating as it happens multiple times a minute, whether I'm watching a video, on a call or listening to music etc. I am left totally unsure what to try after all of this, so I have decided to ask here. If anyone is able to give advice to try and help fix my problem I would be extremely appreciative. Thank you in advance.

Gotham 10 Reputation points

2025-03-06T01:16:24.49+00:00

Additionally I have contacted windows support, in which they used Quick Assist to try and help me solve my problem by redownloading drivers among other things in the 1-2 hour period we talked and they had control of my PC, which in the end didn't solve my problem.
Ahz 5 Reputation points

2025-04-13T09:52:24.1066667+00:00

I have this exact same problem. It’s ridiculous how complicated it is to fix this issue
Powerek 2k 10 Reputation points

2025-04-22T21:42:52.7866667+00:00

Guys if someone read this and still have problem, i found solution
Device Manager -> bluetooth -> right click on your device -> uninstall device -> later press action(next to File and View) -> Scan for hardware changes. Thats all, it worked for me. If it didnt work, go to control panel -> Devices and Printers -> right click on your device -> properties -> services, uncheck "handsfree telephony" and "Remotely Controllable Device"
EnterpriseArchitect 6,041 Reputation points

2025-04-23T01:04:24.26+00:00

@Powerek 2k ,

In Windows 11, the setting can be accessed from:

Control Panel\Hardware and Sound\Devices and Printers
Artur A 5 Reputation points

2025-05-27T05:27:01.8066667+00:00

You should set your power plan to a higher setting, it defaults to balanced, to change it just search up "edit power plan" in your windows search and set it to high performance, gaming, or whatever that gives more power than balanced
EnterpriseArchitect 6,041 Reputation points

2025-05-27T06:38:53.23+00:00

@Artur A ,
There is no high performance on the laptop, for example:

Even under Control Panel\Hardware and Sound\Power Options\Edit Plan Settings this is the maximum you can get:

2 answers

Your answer

Gotham 10 Reputation points

2025-03-06T01:16:24.49+00:00

Additionally I have contacted windows support, in which they used Quick Assist to try and help me solve my problem by redownloading drivers among other things in the 1-2 hour period we talked and they had control of my PC, which in the end didn't solve my problem.
Ahz 5 Reputation points

2025-04-13T09:52:24.1066667+00:00

I have this exact same problem. It’s ridiculous how complicated it is to fix this issue
Powerek 2k 10 Reputation points

2025-04-22T21:42:52.7866667+00:00

Guys if someone read this and still have problem, i found solution
Device Manager -> bluetooth -> right click on your device -> uninstall device -> later press action(next to File and View) -> Scan for hardware changes. Thats all, it worked for me. If it didnt work, go to control panel -> Devices and Printers -> right click on your device -> properties -> services, uncheck "handsfree telephony" and "Remotely Controllable Device"
EnterpriseArchitect 6,041 Reputation points

2025-04-23T01:04:24.26+00:00

@Powerek 2k ,

In Windows 11, the setting can be accessed from:

Control Panel\Hardware and Sound\Devices and Printers
Artur A 5 Reputation points

2025-05-27T05:27:01.8066667+00:00

You should set your power plan to a higher setting, it defaults to balanced, to change it just search up "edit power plan" in your windows search and set it to high performance, gaming, or whatever that gives more power than balanced
EnterpriseArchitect 6,041 Reputation points

2025-05-27T06:38:53.23+00:00

@Artur A ,
There is no high performance on the laptop, for example:

Even under Control Panel\Hardware and Sound\Power Options\Edit Plan Settings this is the maximum you can get:

Answer 1

Hello,

Thank you for posting in Q&A forum.

Based on my understanding of this problem, I suggest you refer to the following steps to see if you can solve the problem:

1.Turn off the Battery saver mode: Click on the Battery icon from the taskbar and check if Energy Saver Mode is enabled. If so, turn it off so won't interfere with Bluetooth connectivity.

2.Disable the energy saving feature in Device Manager: In Device Manager, expand Bluetooth, right-click your Bluetooth device, and select the Power Management tab, uncheck Allow the computer to turn off this device to save power.

3.Restart the Bluetooth service: Select Windows key + R and type services.msc and then click Ok. Scroll down to Bluetooth Support Service, right-click, and select Restart.

I hope the information above is helpful.

Best regards

Zunhui

============================================

If the Answer is helpful, please click "Accept Answer" and upvote it.

EnterpriseArchitect 6,041 Reputation points

2025-04-22T05:43:49.67+00:00

@Anonymous ,
There is no Power Management Tab:

Answer 2

Paul Williams 0

I had this problem and solved it by attaching the attenae that came with the motherboard.

EnterpriseArchitect 6,041 Reputation points

2025-04-22T05:39:27+00:00

@paul williams ,
The Sennheiser Momentum 4 does not have any antenna as it is a a wireless headphone.

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Bluetooth Headphones Audio Stuttering - Senheisser Momentum 4's

2 answers

Your answer