trouble with id validation on trusted certificate

Question

trouble with id validation on trusted certificate

tina brown 0

When I go to identity validation on trusted certificate, it says There are no identity validations available.

It says that on both organizations and individuals. What am I doing wrong?

SrideviM 5,865 Reputation points Volunteer Moderator

2025-03-28T00:40:51.3833333+00:00

Hello tina brown,

Could you confirm whether you are facing issue like this?
tina brown 0 Reputation points

2025-04-03T16:46:16.3633333+00:00

I hit the add new verification, and am able to type in all of the information, but when I type in all of the information at the bottom there is a button that says create and a button that says cancel. The button that says create is not able to be pressed.
SrideviM 5,865 Reputation points Volunteer Moderator

2025-04-03T17:26:03.36+00:00

Hello tina brown,

Thanks for the update. If the "Create" button stays inactive even after filling in the details, it usually means something is either missing or not quite right, such as a required field left blank or an unchecked box.

When you get a chance, could you share a screenshot of what you're seeing in the portal? Just make sure to hide or blur any personal information. That will help me understand the issue better and guide you accordingly.

Let me know once you've had a look.
SrideviM 5,865 Reputation points Volunteer Moderator

2025-04-10T04:46:30.42+00:00

Hello tina brown,

If you are trying to create identity as Identity Developer now, it won't work even with Trusted Signing Identity Verifier role. As of April 2, 2025, Microsoft has limited new customer subscriptions for Trusted Signing during its public preview phase. This change restricts the service's availability to U.S. and Canada-based organizations with at least three years of verifiable history. Consequently, individual developers outside these regions cannot onboard during this period.

Existing subscribers can continue using the service. Microsoft plans to expand availability as it approaches general availability (GA). For more details regarding this, please refer to the official Microsoft Security Blog.

Hope this helps!

1 answer

Your answer

SrideviM 5,865 Reputation points Volunteer Moderator

2025-03-28T00:40:51.3833333+00:00

Hello tina brown,

Could you confirm whether you are facing issue like this?
tina brown 0 Reputation points

2025-04-03T16:46:16.3633333+00:00

I hit the add new verification, and am able to type in all of the information, but when I type in all of the information at the bottom there is a button that says create and a button that says cancel. The button that says create is not able to be pressed.
SrideviM 5,865 Reputation points Volunteer Moderator

2025-04-03T17:26:03.36+00:00

Hello tina brown,

Thanks for the update. If the "Create" button stays inactive even after filling in the details, it usually means something is either missing or not quite right, such as a required field left blank or an unchecked box.

When you get a chance, could you share a screenshot of what you're seeing in the portal? Just make sure to hide or blur any personal information. That will help me understand the issue better and guide you accordingly.

Let me know once you've had a look.
SrideviM 5,865 Reputation points Volunteer Moderator

2025-04-10T04:46:30.42+00:00

Hello tina brown,

If you are trying to create identity as Identity Developer now, it won't work even with Trusted Signing Identity Verifier role. As of April 2, 2025, Microsoft has limited new customer subscriptions for Trusted Signing during its public preview phase. This change restricts the service's availability to U.S. and Canada-based organizations with at least three years of verifiable history. Consequently, individual developers outside these regions cannot onboard during this period.

Existing subscribers can continue using the service. Microsoft plans to expand availability as it approaches general availability (GA). For more details regarding this, please refer to the official Microsoft Security Blog.

Hope this helps!

Answer 1

SrideviM 5,865 Volunteer Moderator

Hello tina brown,

I understand that you are seeing "There are no identity validations available" message under Identity Validation. This happens if the signed-in user does not have the required role under the Azure Trusted Signing account.

Initially, I too faced same issue under both Organization and Individual when I don't have required role assigned:

Organization:

enter image description here

Individual:

enter image description here

To fix this, you need to have the Trusted Signing Identity Verifier role assigned under your Azure Trusted Signing account as mentioned in this MS Article:

enter image description here

In my case, I assigned the user Trusted Signing Identity Verifier role under the Azure Trusted Signing account like this:

enter image description here

Once the role is assigned, try refreshing the page, and you should be able to proceed with identity validation as New Identity option is enabled now to create identity like this:

enter image description here

You can now create identities as New Identity option is enabled now, and Portal shows identities once created as below:

enter image description here

Hope this helps!

If this answer was helpful, please click "Accept the answer" and mark Yes, as this can be beneficial to other community members.

User's image

If you have any other questions or still running into more issues, let me know in the "comments" section and I would be happy to help you.

SrideviM 5,865 Reputation points Volunteer Moderator

2025-03-29T00:59:52.9533333+00:00

Hello tina brown,

I am following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query please do let us know.
SrideviM 5,865 Reputation points Volunteer Moderator

2025-03-30T15:55:02.1566667+00:00

Hello tina brown,

I am following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query, please do let us know.
Brian Mathews 10 Reputation points

2025-04-06T19:11:49.2033333+00:00

That doesn't work for me. Here you can see I have added the required role for "Trusted Signing Identity Verifier":

...and here you can see that if I select "Individual" I am not able to select "+ New idenitity":

...and I get the error "There are no identity validations available."

Ideas?

-B
SrideviM 5,865 Reputation points Volunteer Moderator

2025-04-07T00:45:27.55+00:00

Hello Brian Mathews,

As of April 2, 2025, Microsoft has limited new customer subscriptions for Trusted Signing during its public preview phase. This change restricts the service's availability to U.S. and Canada-based organizations with at least three years of verifiable history. Consequently, individual developers outside these regions cannot onboard during this period.

Existing subscribers can continue using the service. Microsoft plans to expand availability as it approaches general availability (GA). For more details regarding this, please refer to the official Microsoft Security Blog.

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trouble with id validation on trusted certificate

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