What is this recent chat of "Call Recorder Teams Prod"?

Joseph 40 Reputation points
2024-07-02T23:13:24+00:00

After getting off a call with a colleague through Microsoft Teams, a strange chat appeared called "Call Recorder Teams Prod".

During the call there was no blurb that the call was being recorded nor that I knew so to my knowledge.

What exactly is this?

Microsoft Teams | Development
Microsoft Teams | Microsoft Teams for business | Other
Microsoft Teams | Microsoft Teams for business | Teams on mobile devices
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6 answers

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  1. Tom DeMeulenaere 10 Reputation points
    2025-03-31T18:52:52.6633333+00:00

    I opened a case with Microsoft, and the technician confirmed that users seeing this is a known issue and is currently being worked on by the Microsoft engineering team. It is supposed to not be visible, and only accessible on the back end of Teams used for closed captioning, transcripts, and Copilot. In some cases, it will show up for users after participating in 1:1 meetings, or large meetings. 

    Users can feel free to "Discard" the chat by clicking on the ... menu next to the chat title.

    Statement from Microsoft's Engineering Teams about the CallRecorder Bot:

    "The "Call Recorder Teams Prod" is a bot built by Microsoft Teams used for meeting recording, closed captions and transcripts. It is normally hidden for users during a meeting, but like any other bots that are installed for a user, the user has the ability to search and chat with that bot. This is the expected behavior, based on the current implementation, and this bot does not represent a threat to the user."

    2 people found this answer helpful.
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  2. JimmyYang-MSFT 58,641 Reputation points Microsoft External Staff
    2024-07-03T10:00:02.9766667+00:00

    @Joseph

    "Call Recorder Teams Prod" is not a standard or commonly known feature or entity within Microsoft Teams. It might be an indication of a third-party app or integration related to call recording that has been installed or enabled within your Microsoft Teams environment.


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    1 person found this answer helpful.

  3. Giorgio Stefani 5 Reputation points
    2024-08-23T08:50:57.3166667+00:00

    I have the same problem. The chat has been added some minutes ago and if a open it, Teams stops responding

    1 person found this answer helpful.

  4. Shashidhara 5 Reputation points
    2024-08-23T11:17:16.3733333+00:00

    Just click on the three dots and click on Discard, it will disappear

    1 person found this answer helpful.
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  5. Nikhil Ajit 0 Reputation points
    2024-10-01T17:30:12.8033333+00:00

    has this been resolved. even i see this with some of my users .

    0 comments No comments

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