1,642 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 96%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWG%3C/text%3E%3C/svg%3E)
Same here. Health portal acknowledges it but still no ETA or root cause
https://admin.microsoft.com/Adminportal/Home?#/servicehealth/:/alerts/MP1043942
Purview > Data Lifecycle Management > Import > Error 500 when loading page
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 35%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
Chris Coppen
60
Reputation points
I am having trouble accessing the Import page in the new Microsoft Purview portal, when I try to access it I get the error "The remote server returned an error: (500) Internal Server Error."
I know a few other posts have mentioned this is a backend issue, but it has been like this for a few days now and MS Support have gone quiet...
It was previously working fine, I managed to upload a bunch of PST's, but when I went to upload the mapping file, that's when the issue first occurred.. It seems to be a bit too convenient to think the backend went down between uploading and importing the mapping file.
Any ideas would be much appreciated
Microsoft Security Microsoft Purview
{count} votes
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 28.999999999999996%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
esshine 0 Reputation points2025-03-31T02:54:24.6033333+00:00 I am getting the same error. I am attaching the error image.
진단 정보:{Version:1.0.1826.1,Environment:EJPPROD,DeploymentId:aks-scc-prod-japaneast,InstanceId:akswpool00008m,SID:1a21ee5d-18d1-4225-a900-fb8d5187efe9,CID:10be6c5e-e1a7-47dc-b0c0-00acc756173c}
시간:2025-03-31T04:56:41.4835662Z
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 61%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
phemanth 15,755 Reputation points Microsoft External Staff Moderator2025-03-31T05:09:03.3433333+00:00 Especially after successfully uploading your PST files. The "500 Internal Server Error" typically indicates a problem on the server side, and it seems like others have faced similar issues recently
Please do check the below steps and confirm us if issue persists do let us know
- Check Role Assignments: Ensure that your account has the necessary permissions. Sometimes, role assignments can take a while to propagate.
- Clear Cache and Cookies: Sometimes, browser cache and cookies can cause issues. Try clearing them and accessing the page again.
- Different Browser or Incognito Mode: Try accessing the Import page using a different browser or in incognito mode to rule out browser-specific issues.
-
esshine 0 Reputation points
2025-03-31T10:07:50.4166667+00:00 MS staff needs to check the mail import function.
The same error is occurring in other tenants that were used normally. -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 47%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJN%3C/text%3E%3C/svg%3E)
Jeoffrey NGO 0 Reputation points2025-03-31T17:11:20.87+00:00 same error on my side, tested from mutiple browser (all in incognito mode), even from different network
-
Jeoffrey NGO 0 Reputation points
2025-03-31T17:14:37.6033333+00:00 To be clear, on my side that's not a permissions issue. We already imported several PST last weeks with success, portal access seems broken as error 500 is received only for the Import window, almost immediately after being open. Usually, when permission is missing the Import view is working but job creation is not allowed...
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 93%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED1%3C/text%3E%3C/svg%3E)
DN-1907 0 Reputation points2025-03-31T17:26:56.1233333+00:00 Same 500 error problem for me. Never seen this before when importing.
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 21%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
Michael 0 Reputation points2025-03-31T20:12:37.98+00:00 I have the same issue. Can't access this page from any browser, incognito, multiple computers tried, multiple different ms tenants tried. Put in a ticket with Pax8 and Microsoft... waiting for resolution. This couldn't have happened in a worse time; I'm in the middle of a gmail to office 365 migration.... Come on Microsoft!
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 65%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Mariusz Sylwestrowicz 0 Reputation points2025-04-02T07:57:36.8433333+00:00 Same here.
2 different browsers. My collogues have same issue. It worked before.
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 71%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
amhb 0 Reputation points2025-04-02T14:40:06.5533333+00:00 Same here, MS broke something on their side in the past week
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 64%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELH%3C/text%3E%3C/svg%3E)
Linus Haake 31 Reputation points2025-05-10T20:23:47.4733333+00:00 May 10th 2025 - (still?) same issue here. Awesome job, customer really happy about such "performance"!
Sign in to comment
Accepted answer
3 additional answers
Sort by: Most helpful
-
Chris Coppen 60 Reputation points
2025-04-03T09:15:55.8366667+00:00 Thanks all, issue was on the MS end. The fix has been pushed from MS and the website is up again
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 6%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Administrator 0 Reputation points2025-04-04T06:41:02.7333333+00:00 im not getting the error 500 anymore.
But all my imports get stuck on "Analysis in progress" for over 24 hours, and the one that didnt get stuck failed after many hours with the log showing no helpful error message.Tried different types of PST content, down to as simple as just a single folder with 1 message in it, still stuck "Analysis in progress".
Guess ill just have to import them all manually via an Outlook (Classic)
dont get me started on Outlook(New)client one by one... -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 79%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
André Kittler da Costa 0 Reputation points2025-04-04T11:39:06.9866667+00:00 Indeed, still broken.
Only 8 emails, about 70G and still processing. Its 0838 am here for picture reference.