Issues with PIM Access in M365 Admin Portal

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Issues with PIM Access in M365 Admin Portal

Niall McMahon 20

We recently implemented PIM within our tenancy, and it has been working fine in Entra Admin portal but not in the M365 Admin portal.
For example, I can grant myself the User Admin role via PIM.
This allows me into the Entra Portal where I can edit user accounts.
However, when I try to edit a licence it tells me I need to do this from the M365 portal:

"Adding, removing, and reprocessing licensing assignments is only available within the M365 Admin Center."

The problem is that when I then click on the link to the M365 Admin portal, I get a message saying

Switch to an account that has permission Your account (@.com) doesn’t have permission to view or manage this page in the Microsoft 365 admin center.

This happens for multiple users and on multiple browsers.
Has anyone else experienced this?

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Answer 1

Abiola Akinbade 29,410 Volunteer Moderator

The Microsoft 365 Admin Center may not immediately recognize PIM role activations due to access tokens being cached when the browser session starts. So even though the role is activated, your browser session still holds a stale token. Try the following:

Sign out and sign back in to M365 after PIM activation
Use a Private Browser as it can avoid cached tokens
Also you can use the entra admin center to manage the users.

You can mark it 'Accept Answer' and 'Upvote' if this helped you

(Please note: If you have Priority Community support please wait for a dedicated Microsoft support representative to assist you, as they have access to the necessary backend resources. If you have not yet opened a support case, we recommend reaching out through the support channel available under your subscription level.)

Regards,

Abiola

Niall McMahon 20 Reputation points

2025-04-01T22:37:05.56+00:00

Thanks for the information - that actually worked.

These are the steps I took:
Opened an Incognito browser and activated the PIM role in Entra.
Logged out of Entra
Closed the browser
Opened a new Incognito session.
Logged in to M365 Admin portal successfully.

With regards to using the Entra Admin Centre to manage Users, this does work, except for managing licences. the tab is there for licences but when we click on it we get the message:

"Adding, removing, and reprocessing licensing assignments is only available within the M365 Admin Center. Go to M365 Admin Center"

We experience the same thing when we are logged in as a Global Administrator outside of PIM. Not sure if it is something specific on our tenancy or not.

Thanks for your help though as we can now access the M365 Admin Centre to manage the licences.

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Issues with PIM Access in M365 Admin Portal

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