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Hi, hope you can help. We have recently started encountering issues when attempting to use the quick assist tool. Receive Session ended as in screenshot. I have seen some suggestions to use off the VPN but this would only resolve a small amount of users as we need to be on the VPN for access/security to our systems.
Do we have any fix other than coming off the VPN?
Thanks
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 73%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
We're experiencing the same issue with many of our users. Performing a repair and reset of Quick Assist on the computer that is supposed to control the other party sometimes helps, but it's not a sustainable solution. We hope a fix will be released soon.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 19%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVL%3C/text%3E%3C/svg%3E)
We are also experiencing the quick assist issue with same error from 13.05.2025, we tried turn off windows firewall, proxy, tried switching personal and corporate network. but nothing was worked
