Azure Error Code: 399287: Sorry, we're having trouble verifying your account. Please try again.

Harry Rogers 20 Reputation points
2025-04-14T07:42:43.97+00:00

Hi,

I can't sign in to the portal, keep getting the above message

Cann't log a ticket without being able to sign in

Thanks

Harry

Microsoft Security | Microsoft Entra | Other
{count} votes

Accepted answer
  1. Goutam Pratti 6,170 Reputation points Microsoft External Staff Moderator
    2025-04-21T11:20:59.2766667+00:00

    Hello @Harry Rogers ,

    Thank you for sharing your details via private message.

    I have reached out to the engineering team to unblock MFA for your account. They have now unblocked it from the backend and removed the bad reputation on it. You should be able to log in to the Azure Portal without any issues.

    Please try logging in the azure portal and check whether you are able to login without any errors. Let me know if you encounter any issues.

    I hope this information is helpful. Please feel free to reach out if you have any further questions.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    1 person found this answer helpful.

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