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How to fix 500 error for AI Foundry

Ji, Fujiao 20 Reputation points
2025-05-03T17:05:06.49+00:00

I have been using GPT-4.1 through AI Foundry, and everything was working fine until today. However, I am now encountering the following error:

Error code: 500 - {'error': {'message': 'An error occurred while processing your request. You can retry your request, or contact us through our help center at oai-assistants@microsoft.com if the error persists. Please include the request ID 0eba2e71-2aa5-4df7-a8e1-0083a3f7304a in your message.', 'type': 'server_error', 'param': None, 'code': 'server_error'}}"""

Thanks

Foundry Tools
Foundry Tools

Formerly known as Azure AI Services or Azure Cognitive Services is a unified collection of prebuilt AI capabilities within the Microsoft Foundry platform

Answer accepted by question author

Manas Mohanty 17,185 Reputation points Microsoft External Staff Moderator
2025-05-05T11:54:41.06+00:00

Hi Ji, Fujiao

Sorry for the Trouble.

I see few products groups ticket tagged for East Us 2 regions. So would suggest creating deployment in other available regions mentioned here so that we can load balance traffic whenever there is a regional outage.

https://learn.microsoft.com/en-us/azure/ai-services/openai/concepts/models?tabs=global-standard%2Cstandard-chat-completions#gpt-41-series

Have tested without data for GPT 4.1 in Sweden Central (Global Standard) region, it works without any issue

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Please share region and deployment type of GPT 4.1 model along sample inputs to replicate the issue.

Case status at Customer on May 5th- Worked in other regions at customer with increased quota

Thank you.

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