herstellen microsoft account, weer emails kunnen versturen en ontvangen in outlook.

lesley van der schilt 0 Reputation points
2025-05-07T15:24:31.55+00:00

Goedemiddag,

Er gaat iets mis met mijn microsoft acount. Ik kan geen emails versturen en ontvagen.
mijn onedrive is vol. om dit probleem te verhelpen heb ik een nieuwe abbonement gekocht (perongeluk 2 keer). kunnen jullie helpen?

met vriendelijke groet,

Lesley van der Schilt

Microsoft 365 and Office | Development | Microsoft 365 Developer Program
{count} votes

1 answer

Sort by: Most helpful
  1. Anonymous
    2025-05-08T06:28:11.4866667+00:00

    Hi @lesley van der schilt

    It sounds that you are having trouble with full OneDrive storage blocks email services (sending/receiving).

    Here are some steps you can try to resolve it:

    • Free Up OneDrive Space:
      1. Log into OneDrive and delete large files/old email attachments.
      2. Empty the Recycle Bin (files here still occupy space).
      3. If using Outlook desktop, clear cached files:
        • Go to File > Account Settings > Cleanup Tools (delete old data).
    • Activate Your Subscription:
      1. Log into your Microsoft Account.
      2. Under Services & subscriptions, confirm your new plan (e.g., Microsoft 365) shows Active.
      3. Restart OneDrive/Outlook to sync storage upgrades.

    To cancel Duplicate Subscriptions & Refund

    • Self-Service Cancellation:
      1. Go to Microsoft Subscriptions.
      2. Select the duplicate subscription > Manage > Cancel.
      3. Choose “Get a refund” if prompted.
    • Contact Support for Refunds:
      • If self-service fails:
        • Call Microsoft Support: Use the support contact tool.
        • Provide order numbers (check email receipts).

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments No comments

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.