herstellen microsoft account, weer emails kunnen versturen en ontvangen in outlook.

Hi @lesley van der schilt ，

It sounds that you are having trouble with full OneDrive storage blocks email services (sending/receiving).

Here are some steps you can try to resolve it:

• Free Up OneDrive Space:
  1. Log into OneDrive and delete large files/old email attachments.
  2. Empty the Recycle Bin (files here still occupy space).
  3. If using Outlook desktop, clear cached files:
     • Go to File > Account Settings > Cleanup Tools (delete old data).
• Activate Your Subscription:
  1. Log into your Microsoft Account.
  2. Under Services & subscriptions, confirm your new plan (e.g., Microsoft 365) shows Active.
  3. Restart OneDrive/Outlook to sync storage upgrades.

To cancel Duplicate Subscriptions & Refund

• Self-Service Cancellation:
  1. Go to Microsoft Subscriptions.
  2. Select the duplicate subscription > Manage > Cancel.
  3. Choose “Get a refund” if prompted.
• Contact Support for Refunds:
  • If self-service fails:
    • Call Microsoft Support: Use the support contact tool.
    • Provide order numbers (check email receipts).

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