Complete a purchase by June 9, 2025 to keep your account active

Question

Complete a purchase by June 9, 2025 to keep your account active

Rodolfo Sousa 20

Hi,

I recevied the email about "Complete a purchase by June 9, 2025 to keep your account active ...".

I use this account to manage my Azure Notification Hub which uses a Free Plan.

My question:

Is the email I recevied forcing me to buy something in the Account it self, like Microsoft 365, etc... or moving from a Free Plan to a Paid plan in Azure Notitication be enought?

Thank you.

Rodolfo Sousa 20 Reputation points

2025-05-09T14:08:31.9+00:00

So, if the Tenant ID that cames in the email does not much the one I currently see in the Entra Admin, means it's related with and old user I may have used for something else?

Accepted answer

0 additional answers

Your answer

Rodolfo Sousa 20 Reputation points

2025-05-09T14:08:31.9+00:00

So, if the Tenant ID that cames in the email does not much the one I currently see in the Entra Admin, means it's related with and old user I may have used for something else?

Answer 1

Bandela Siri Chandana 3,055 Microsoft External Staff Moderator

Hi @Rodolfo Sousa
The email you received from Microsoft indicates that your Microsoft Entra ID tenant has been inactive for more than 200 days. It's a reminder to take action regarding your Microsoft Entra ID tenant due to inactivity.

To avoid any problem in service, you should consider making a purchase or renewing your existing subscriptions before the specified deadline (June 9, 2025). This will help keep your tenant active.

You can buy something in the Account itself, like Microsoft 365, to make your tenant active. no need to move from a Free Plan to a Paid plan in Azure.

Hope this helps. Do let us know if you have any further queries.
If this answers your query, do click `Accept Answer` and `Yes`.

Rodolfo Sousa 20 Reputation points

2025-05-09T15:09:45.5566667+00:00

So, if the Tenant ID that cames in the email does not much the one I currently see in the Entra Admin (picture in my previouse message), means it's related with and old user I may have used for something else?
Bandela Siri Chandana 3,055 Reputation points Microsoft External Staff Moderator

2025-05-09T17:17:54.23+00:00

Hi @Rodolfo Sousa
I understand that the email you received was related to the old user and doesn't match with current Tenant ID in Entra Admin Center.

If you try to login the old tenant for which you received email it will result in the following error: "AADSTS5000225: This tenant has been blocked due to inactivity."
Twenty days after the login block is applied, the tenant will be permanently deleted.

For more details about inaccessible tenant, please refer: Tenant inaccessible due to inactivity
If you don't have any dependency on your old tenant, you can remove your tenant so that you will not receive any emails.
Follow the document for more information: https://learn.microsoft.com/en-us/entra/external-id/leave-the-organization
Hope this helps. Do let us know if you have any further queries.

Share via

Complete a purchase by June 9, 2025 to keep your account active

0 additional answers

Your answer