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Dears,
We have been experiencing interruptions since last week in the application insights and other Azure services too.
As you can see in the screen-shot below, we are not able to open any of the tabs under the "Investigate" section, also other azure services are not responding like Service Health and Support/ Troubleshooting.
Nothing really changed from our side, this used to work before. We tried also different browsers and we have no network/ permission issues!
Anyone facing the same interruption? Any idea how to fix this!
Thank you in advance!
An Azure service that provides hosted, universal storage for Azure app configurations.
Answer accepted by question author
try this:
-Check incidents on status.azure.com
-Clear cache/cookies of portal.azure.com and force reload (Ctrl+F5)
-Test via CLI:
az monitor app-insights component show --app <app-name> --resource-group <rg-name>
-Use portal in preview: https://portal.azure.com/?websitesextension=enable
-If it persists, open ticket in Azure Portal > Support + troubleshooting.
Hello Michele,
Thank you for your response, I tried the mentioned steps but nothing worked. Also my colleagues are facing the same issue. And regarding the Support + Troubelshouting, it's also not responding, I'm not even able to create a ticket because it keeps loading then it says failed to load frame!
I tried to open the application insights "Investigate" section in Chrome too and it shows this error: appinsights.hosting.portal.azure.net**’s server IP address could not be found.**
Please note that this is not specific to one app insights, all of them are having the same problem. And querying things that are under "Monitoring" section like logs/ requests for example is working as expected!
Hi,
-nslookup appinsights.hosting.portal.azure.net – check DNS resolution
-Try public DNS (8.8.8.8 or 1.1.1.1) and ipconfig /flushdns
-Check hosts and internal split-DNS for “portal.azure.net”
-Check incidents on status.azure.com
If public DNS solves, the issue is internal, ask the network team to fix the records.
Hello Michele,
Your last comment gave us directions towards to actual reason. It looks like it's something related to the DNS which now the network dept. should investigate.
Thank you again.
Ok, let me know 🙂