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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 9%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Hello Support,
We are using one Laptop with Windows-7 Ultimate SP1 Operating System. As one of the Application crashed with system, we are planning to re-install the OS. When we are trying to download the OS from below site
https://www.microsoft.com/en-us/software-download/windows7
I have below issue
Error
We encountered a problem with your request. Please visit Microsoft Support Contact Us page for assistance. Refer to Message Code 715-123130 and Transaction ID 4b29cc5b-8e1d-4a28-9971-bc549485c2c5.
Please support to resolve & share the link to download the correct OS for my Laptop
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Where did the original come from? OEM?
The product key you entered appears to be for software pre-installed by the device manufacturer. Please contact the device manufacturer for software recovery options.
--please don't forget to Accept as answer if the reply is helpful--
Hi,
Thank you for coming Microsoft Q&A forum.
As Windows 7 has end of support since Jan. 2020, we would recommend to upgrade system version to Windows 10.
I tried to access with my test Windows 7 retailed product key, and encounter same error message on that website. So I recommend you feedback this website issue through Feedback Hub application, I also try to feedback on my side. But as you know, Windows 7 has been end of support, so I am not sure if that website is also out of resource or website can't be used any more.
If you have access to VLSC(Volume Licensing Service Center), try to download Windows 7 ISO from there.
If you are using OEM image, try to contact with OEM support to check if they have image for your system.
If any information is useful for you, please accept it as answer which could help other customers find useful information more quickly.
Bests,
============================================
If the Answer is helpful, please click "Accept Answer" and upvote it.
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Hello Joy,
Actually this is project laptop (OEM is HP) which is handed over to client with application software, so we cannot upgrade the OS to Windows-7.
Secondly about VLSC, Yes I have account but there its only provision to download Windows-7 Professional / Enterprise edition, not Ultimate. Since the existing Laptop is Ultimate-SP1, we need the same OS for that
Hi,
Thank you for your reply.
If VLSC is not available to download Ultimate, it would be not available to get resource from Microsoft. Try to contact with your OEM to check if they have any other resource or hints.
Thank you for your understanding.
If you think any reply is helpful, please accept it as answer.
Bests,
============================================
If the Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Hi,
We would like to know if our information is useful for you.
If yes, please accept it as answer, so that other customers could find right direction more effectively.
Bests,
Joy.
============================================
If the Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
