I got this email, what is it about? Action required: Make a purchase by June 7, 2025 to continue using your tenant

Question

I got this email, what is it about? Action required: Make a purchase by June 7, 2025 to continue using your tenant

Santie Stead 20

I received this email : Action required: Make a purchase by June 7, 2025 to continue using your tenant

You are receiving this email because your associated Microsoft Entra ID tenant (tenant ID xxxx-xxxx-xxxx-xxxx) has been inactive for more than 200 days.

It has a button to purchase but I'm wary of clicking on it.

What is this email about? Why do I need to pay? My subscription is due for renewal end September?

What will I lose if I don't purchase something? I don't know what this tenant ID is or what it does!

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Answer accepted by question author

Raja Pothuraju 47,505 Microsoft External Staff Moderator

Hello @Santie Stead,

This email is triggered when you haven't accessed or signed in to your Azure tenant for the past 90 days. As per Microsoft data retention policy, if a tenant remains inactive without any sign-in activity, the account gets disabled, and customer data deleted.

User's image

If you don’t log in to your Azure tenant via https://portal.azure.com/ within the specified time frame, it may be permanently deleted. Inactivity can trigger Microsoft’s process to remove unused tenants. Once a tenant is marked as inactive, the OMS commerce system enforces a login block. During this time, any sign-in attempts will result in the following error: "AADSTS5000225: This tenant has been blocked due to inactivity."

Twenty days after the login block is applied, the tenant will be permanently deleted.

For more details about inaccessible tenant, please refer: Tenant inaccessible due to inactivity

If you plan to unblock your inactive Azure tenant (Not linked to personal account apps), it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID
Error Code
Correlation ID from the recent failure
Timestamp from the recent failure
Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Let us know if you have any additional queries. Happy to assist you further.

Santie Stead 20 Reputation points

2025-05-19T08:41:24.9966667+00:00

Hello @Raja Pothuraju

I don't use Azure or Entra - I don't know what they are.
I use Microsoft 365. Since last year I am on the Microsoft Family package that is shared with my husband.
So I really don't know what will be affected. Could you explain to me exactly what will be lost?
Raja Pothuraju 47,505 Reputation points Microsoft External Staff Moderator

2025-05-19T20:00:23.4466667+00:00

Hello @Santie Stead,

Thank you for your response and for sharing additional details.

Azure or Entra ID is a cloud-based identity and access management service. It helps organizations secure and manage user identities to access various resources, including Microsoft 365, the Azure portal, and other SaaS applications.

Based on your description, I understand that you are using a Microsoft 365 Personal subscription (formerly Office 365) primarily for accessing cloud storage and Office apps such as Word, Excel, and PowerPoint.

It appears that the purchase you made is associated with your personal Microsoft account and seems like an Azure tenant may have been created automatically at some point of time during sign-up.

The email you received is likely regarding Azure tenant deletion. Please note that this will not affect your personal Microsoft account or any Microsoft 365 services or subscriptions you've purchased with it.

If you don’t intend to use Azure services, you can simply ignore the email. After 20 days, the associated Azure tenant will be automatically deleted. Rest assured—this deletion will not impact your personal Microsoft account or any of the services linked to it.
Santie Stead 20 Reputation points

2025-05-20T10:43:50.2233333+00:00

@Raja Pothur - thank you so much, you have put my mind at ease. I will just ignore the email.
Raja Pothuraju 47,505 Reputation points Microsoft External Staff Moderator

2025-05-21T21:28:05.8833333+00:00

@Santie Stead, Thank you for your response.

If all your concerns have been resolved, I would greatly appreciate it if you could mark the answer as "Accepted." This helps both us and others in the community.
Robin van Stigt 0 Reputation points

2025-07-20T10:36:30.2833333+00:00

Is it enough to login to my account to keep it activated or do I have to make a purchase anyway?

1 additional answer

Your answer

Santie Stead 20 Reputation points

2025-05-19T08:41:24.9966667+00:00

Hello @Raja Pothuraju

I don't use Azure or Entra - I don't know what they are.
I use Microsoft 365. Since last year I am on the Microsoft Family package that is shared with my husband.
So I really don't know what will be affected. Could you explain to me exactly what will be lost?
Raja Pothuraju 47,505 Reputation points Microsoft External Staff Moderator

2025-05-19T20:00:23.4466667+00:00

Hello @Santie Stead,

Thank you for your response and for sharing additional details.

Azure or Entra ID is a cloud-based identity and access management service. It helps organizations secure and manage user identities to access various resources, including Microsoft 365, the Azure portal, and other SaaS applications.

Based on your description, I understand that you are using a Microsoft 365 Personal subscription (formerly Office 365) primarily for accessing cloud storage and Office apps such as Word, Excel, and PowerPoint.

It appears that the purchase you made is associated with your personal Microsoft account and seems like an Azure tenant may have been created automatically at some point of time during sign-up.

The email you received is likely regarding Azure tenant deletion. Please note that this will not affect your personal Microsoft account or any Microsoft 365 services or subscriptions you've purchased with it.

If you don’t intend to use Azure services, you can simply ignore the email. After 20 days, the associated Azure tenant will be automatically deleted. Rest assured—this deletion will not impact your personal Microsoft account or any of the services linked to it.
Santie Stead 20 Reputation points

2025-05-20T10:43:50.2233333+00:00

@Raja Pothur - thank you so much, you have put my mind at ease. I will just ignore the email.
Raja Pothuraju 47,505 Reputation points Microsoft External Staff Moderator

2025-05-21T21:28:05.8833333+00:00

@Santie Stead, Thank you for your response.

If all your concerns have been resolved, I would greatly appreciate it if you could mark the answer as "Accepted." This helps both us and others in the community.
Robin van Stigt 0 Reputation points

2025-07-20T10:36:30.2833333+00:00

Is it enough to login to my account to keep it activated or do I have to make a purchase anyway?

Answer 1

Anonymous

Hello Santie Stead,

I request you to refer to the document below to verify whether the email is legitimate.

How to determine if an email from Microsoft support is genuine - Azure | Microsoft Learn

This will help you to determine whether that email is genuine or not and take action to move forward.

Kindly verify whether the tenant mentioned in the email belongs to you.

I request you to compare your tenant ID with the tenant ID which you received in the email.

You can check tenant ID when you login to Entra ID portal and navigate to Manage Entra ID - Overview as shown in below screenshot.

tenant id

If the email came from Microsoft as mentioned in the above document and if Tenant ID matches, please verify for the next renewal of your subscriptions from your side.

Please do not share any Personally Identifiable Information (PII) in your Microsoft Q&A posts.

Santie Stead 20 Reputation points

2025-05-08T09:44:23.8+00:00

The email seems to come from Microsoft.
If I try Conto I get this message

I checked the ID here

and it seems to belong to my business domain.
But I don't understand at all because I use my Microsoft 365 every day so how can it be dormant and subscription is only due to be renewed in September!?
What does this Tenant ID do and what can I lose?
Anonymous

2025-05-09T08:50:17.3466667+00:00

Hello Santie Stead,

When trying to access Conto, you are getting AADSTS5000225 which says tenant has blocked due to inactivity.

Please let me know if this is your working tenant which has blocked or a different tenant.

And if it is different tenant, let us know if you want to renew and continue work on the tenant?

Ref:

https://learn.microsoft.com/en-us/entra/fundamentals/inaccessible-tenant

Let us know if your tenant ID matches the tenant ID which was mentioned in the email you received.

I request you to share your details which I mentioned in private message.
Anonymous

2025-05-12T07:57:59.2633333+00:00

Hello Santie Stead,

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Santie Stead 20 Reputation points

2025-05-12T13:03:26.66+00:00

Sorry, I thought I had responded.
I really don't know - as mentioned before, I don't know what a tenant is or what it does so I don't know where to look or what to look for?
I am working on my laptops every day, without a problem so I don't know what is blocked and what would be affected by it.
I don't pay for anything. I am added to a Microsoft Family subscription that only expires in September. So it may be that the tenant belongs to my original Microsoft that came with the laptop? But that would have been free?
Anonymous

2025-05-13T09:46:53.5666667+00:00

Hello Santie Stead,

Thank you for your response.

I request you to open Azure portal and view Manage Microsoft Entra-ID.

Here in overview, it shows similar to the below screenshot and here you can see your tenant ID

Please confirm if that tenant ID value is same as I shared with you in private message.

Request you not to share any Personally Identifiable Information (PII) here in Q&A forum.
Anonymous

2025-05-16T08:12:37.2566667+00:00

Hello Santie Stead,

Tenant: A tenant is a dedicated and isolated instance of the Azure Active Directory (Azure AD)/Microsoft Entra ID service that an organization receives when it signs up for a Microsoft cloud service such as Azure, Microsoft 365, or Dynamics 365. Each tenant has its own identity and access management scope, and is distinct and separate from other tenants. A tenant is also associated with a unique tenant ID, which is a globally unique identifier (GUID) that identifies the tenant in Entra ID.

As you have received email stating your tenant is inactive, but you are actively working on your tenant I wanted you to verify if the email is specifying about your active tenant or some other tenant which you are not using now.

If the tenant ID's don't match, you can ignore the mail. (if you don't have any other tenants.)
Santie Stead 20 Reputation points

2025-05-16T08:36:54.2433333+00:00

Hi Venkata - Thank you for the explanation.
So the tenant seems to be linked to one of my business domains.
I use Microsoft 365 with cloud storage in OneDrive on a different domain (my main domain) to the one mentioned in the email however, if I search the Tenant ID on my active domain it also cannot be found.
I am not very tech savvy - only know what I need to know to be able to work so if it does not appear to be an issue I will ignore the mail.
Anonymous

2025-05-19T07:27:55.8566667+00:00

Hello Santie Stead,

Just checking in to see if the above comment provided by Raja Pothuraju helped. And, if you have any further query do let us know
Sujit Pochampalli 90 Reputation points

2025-07-28T09:59:29.2+00:00

Hi Venkata,

This is Sujit.

We’re currently facing a similar issue with one of our clients who received the below email from Microsoft:
Subject: Complete a purchase by August 25, 2025 to keep your account active Message: You are receiving this email because your associated Microsoft Entra ID tenant (tenant ID (xxxx)) has been inactive for more than 200 days.

Required action: To continue using your tenant, make a purchase before August 25, 2025. If you don’t make a purchase before this date, your next purchase with Microsoft will require a new Microsoft Entra ID tenant to continue using Microsoft services.

[Make a purchase >]

However, after checking from our end, we found that the tenant ID mentioned in the email (xxxx) is not the same as the tenant ID currently associated with the client.

The client is now questioning why they received this email if the tenant ID referenced is unrelated to the one they are actively using.

Could you please help us understand the reason behind this and why the client might have received such a notification? Any insights would be appreciated.

Thanks in advance for your support.

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I got this email, what is it about? Action required: Make a purchase by June 7, 2025 to continue using your tenant

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