Dump file and gpu issues

Question

Dump file and gpu issues

Nathan Coughlan 20

Been experiencing lots of AMD driver crashes recently, a bluescreen with a dump file, stuttering in games for 2-3 months and GPU now seems to be possibliy artifcating at times.......... wondering if anyone would be able to help tell me what the dump file says about whats happening here....?

Really baffled as nothing else in the system seems to show any issues and the dump file is likely my best bet at an answer to this right now.

Dump file after windows bluescreen -- https://drive.google.com/drive/folders/1GxFhhZa18DaRN1DA2RhhcMeaF-kyDlrB?usp=sharing

Also a second dump file there that was from a driver timeout today, during which green lines went down the screen briefly when drivers reset themselves (never happened before for me)

Given ive had errors 117, 141, 193, 1b8 and 1a8 and such alot, i think this is a failing gpu or such but im really stuck here,

Nathan Coughlan 20 Reputation points

2025-05-27T20:07:37.1533333+00:00

Thanks for these suggestions, however i have uninstalled graphics drivers, reinstalled the OS, reinstalled graphics and chipset drivers even after that (i have gotten 3dmark crash once recently at the very end of tests) but that is it.

Highly inconsistent microstutters/stuttering and somev issues with textures occasionally, doesnt lead back to RAM/RAM tests normally, and such..

Tried RMA previously but was told card was not performing unusually (i felt it was slightly below what it should be at times) and these issues have begun largely since receiving the graphics card back after the denied RMA.

No amount of troubleshooting or double and triple checking things seems to give any real answer on where my issues stem from.
Nathan Coughlan 20 Reputation points

2025-05-27T20:18:27.61+00:00

In relation to overclocking also, the card in question is a barely over 2 year old Saphire nitro+ 6950 XT, so the card is factory overclocked/has the option to use its overclock, however its mostly a 50/50 rate i use this on and is largely reserved for the titles i struggle with fps on as opposed to on all games.

Although as mentioned, these issues are very inconsistent and random at times, and the card being on its overclock settings affecting/causing it is a very hard thing to say for sure.
Michael Taylor 61,221 Reputation points

2025-05-27T20:42:45.65+00:00

If the problems started after a graphics driver update then roll back to the last working driver. If it just started randomly then it could be a hardware issue. Ensure the card fans are spinning correctly, there is no dust buildup, ensure the power coming from the PSU is stable and ensure the gfx temps are reasonable.

If all that checks out then it is probably a hardware issue. Without an RMA your only option is to get a new one. I don't know how much more help we can be here. Hardware issues with graphics cards is pretty common. Once you're out of the warranty period then there isn't much recourse you have.

Answer accepted by question author

2 additional answers

Your answer

Nathan Coughlan 20 Reputation points

2025-05-27T20:07:37.1533333+00:00

Thanks for these suggestions, however i have uninstalled graphics drivers, reinstalled the OS, reinstalled graphics and chipset drivers even after that (i have gotten 3dmark crash once recently at the very end of tests) but that is it.

Highly inconsistent microstutters/stuttering and somev issues with textures occasionally, doesnt lead back to RAM/RAM tests normally, and such..

Tried RMA previously but was told card was not performing unusually (i felt it was slightly below what it should be at times) and these issues have begun largely since receiving the graphics card back after the denied RMA.

No amount of troubleshooting or double and triple checking things seems to give any real answer on where my issues stem from.
Nathan Coughlan 20 Reputation points

2025-05-27T20:18:27.61+00:00

In relation to overclocking also, the card in question is a barely over 2 year old Saphire nitro+ 6950 XT, so the card is factory overclocked/has the option to use its overclock, however its mostly a 50/50 rate i use this on and is largely reserved for the titles i struggle with fps on as opposed to on all games.

Although as mentioned, these issues are very inconsistent and random at times, and the card being on its overclock settings affecting/causing it is a very hard thing to say for sure.
Michael Taylor 61,221 Reputation points

2025-05-27T20:42:45.65+00:00

If the problems started after a graphics driver update then roll back to the last working driver. If it just started randomly then it could be a hardware issue. Ensure the card fans are spinning correctly, there is no dust buildup, ensure the power coming from the PSU is stable and ensure the gfx temps are reasonable.

If all that checks out then it is probably a hardware issue. Without an RMA your only option is to get a new one. I don't know how much more help we can be here. Hardware issues with graphics cards is pretty common. Once you're out of the warranty period then there isn't much recourse you have.

Answer 1

Reza-Ameri 45,811 Volunteer Moderator

In this case, make sure report the issue using the Feedback Hub app and also check with your device's manufacturer support.

Nathan Coughlan 20 Reputation points

2025-06-03T22:44:21.3566667+00:00

Hey there!

Unfortunately Sapphire has refused to look over any evidence of potential artifacting and general issues including my troubleshooting so far to confirm whether the retailer should have to replace or repair it if i am to attempt another RMA.

Contacting AMD directly has had the exact opposite result and they are willing to review everything including the dump files and to try help me out here (i have asked if it would be possible to receive a confirmation on whether they deem it to be faulty once everything is reviewed) so we will see how this goes and hopefully at worst, the retailer with receive a light warning and comply if it turns out to be a hardware defect they denied warranty for.

Thank you everyone for the help, this has been a super difficult to diagnose issue!

Answer 2

Both crash dumps are basically reporting the same issue. The driver took too long to respond to a notification and it timed out. The first crash occurred during normal driver work. The second crash occurred while DirectX was doing something.

This tends to indicate a bad or faulty graphics driver. I assume you've already gone through the process of checking the AMD site for help? In general a new driver that is faulty will trigger lots of threads pretty quick. If it worked for a few months and then suddenly stopped working after an update then I'd recommend you revert back to the older driver and see if the issue goes away.

Another thing to try is running a graphics test and see if it crashes. If it does then either the driver is bad or the card is. If you've overclocked the card, have inadequate cooling or the PSU isn't sufficient to provide full voltage under load then these can cause the card to fail. Assuming none of that is applicable then there isn't an easy way to tell if it is the card or the driver. I would follow up with AMD directly if you can still RMA the card back. Otherwise you'll probably need to search the AMD support sites for others having the same issue and have found workarounds. Sometimes a third party AMD driver works better than the default one. They should be able to help you over there.

Answer 3

Reza-Ameri 45,811 Volunteer Moderator

Hi,

Open start and search for feedback and open the Feedback Hub app and report this issue and you may attach the dump file there.

Try update Windows and Graphic card driver.

If the problem persists, then uninstall the graphic card driver and restart your PC and run the Windows Update and install the driver from there.

0 comments

Share via

Dump file and gpu issues

2 additional answers

Your answer