New Outlook Signatures Gone and Unable to have More than one signature

Question

New Outlook Signatures Gone and Unable to have More than one signature

Dylan Bernier 115

We have a few users who use the New Outlook and today they started up their computers and now all of their signatures are gone, and they are unable to have more than one signature on New Outlook.

They have the ability to have more than one signature only inside of Classic Outlook and Outlook on the Web Browser. I uninstall, reinstall, repaired New Outlook, a few restarts, edited the Registry mentioned in a few forums and no change.

Seems like the Client for New Outlook is refusing to let the profiles Roam and unable to create more than one signatures, as this right now is not all users but a handful.

We are running on Windows 11 24h2 and New Outlook 1.2025.615.400.

Found these posts from today on Reddit and they seem to be having the same issue.

https://www.reddit.com/r/Office365/comments/1kya5yo/windows_users_were_all_forced_to_the_new_outlook/

https://www.reddit.com/r/Outlook/comments/1kxqlr9/all_my_signatures_are_gone/

Josh Houweling 25 Reputation points

2025-05-29T19:35:09.1133333+00:00

I have the same problem. All of my signatures are gone, but they are still there on the web version of Outlook. I'm also only able to set one signature now which is not acceptable.
Doug 20 Reputation points

2025-05-29T20:52:40.9033333+00:00

Same here, I updated and now the signatures are gone. They are still in the web app, and if I switch back to classic outlook.
Kelsey 5 Reputation points

2025-05-29T21:34:36.65+00:00

Experiencing the same issue. It only allows for 1 signature. Incredibly frustrating. Such a small change makes for a huge inconvenience.
Justin Jahns at Madison College 15 Reputation points

2025-05-29T21:39:19.4666667+00:00

Same here... Just as we were starting to get more users to adopt the new Outlook client... back to classic Outlook we go :(
Kenny 5 Reputation points

2025-05-29T22:02:36+00:00

My users are reporting this issue today as well. I tested out the Outlook (New) client on my system and also noticed the one signature limit. Even if the user has more than one mail accounts and 10 different signature options in Outlook Web, it still limits to one in the new client. What's going on. :-|
RebeccaEngland-8518 5 Reputation points

2025-05-29T23:32:24.2233333+00:00

I have the same issue.

I've been using the new Outlook desktop app all year and suddenly this morning all my email signatures had disappeared from the app. And I could set up only one signature.

It's only the desktop app that has the problem though as when opening Outlook in the browser, all signatures are still there. Although, using the browser-based app is not a real solution.
Nandi Herholdt 0 Reputation points

2025-05-30T02:17:03.4633333+00:00

That is exactly my experience today. This feels like a downgrade not an upgrade. I have personal and work emails all with different signatures. I cannot work with just one option. I also have to copy and past the signature as there is no add option either. It is a mess and wasting so much of my time.
Gary C 0 Reputation points

2025-05-30T02:47:07.62+00:00

Same exact issue, signatures are GONE. Fix it!!
The Confused Bear 0 Reputation points

2025-05-30T05:44:54.4466667+00:00

Same thing here too! one of my client yesterday using New Outlook lost all the signatures even though the roaming file has all the signatures and we could only add one signature which would only appear on one account ... completely rubbish
Gurpreet Singh 15 Reputation points

2025-05-30T06:40:36.43+00:00

I think the signatures are back for everyone. I noticed it is working as expected and client version has been updated. You might need to restart new Outlook app.
Helene Harrison 0 Reputation points

2025-05-30T09:51:06.3866667+00:00

Same problem. I also have 2 email accounts and it will only auto-apply the signature to my main account and not my second one which is really frustrating!

UPDATE: I uninstalled and reinstalled Outlook and seems to be working now.
Steven Santos 0 Reputation points

2025-05-30T17:48:26.5766667+00:00

The fix our organization found was this:

Open command prompt, type olk.exe -clearlocalstate

after you hit enter it will give you a notification about resetting the profile. Hit ok and re-open outlook.

So far, we've had 100% success rate.
Ross Williamson 0 Reputation points

2025-05-30T22:03:07.2033333+00:00

I had the same problem and communicated via Outlook to Microsoft, they said they knew of the problem and were working on it, they sure were as all my signatures are back today !!!
Info 0 Reputation points

2025-06-02T17:28:14.1033333+00:00

signatures have now been restored

Accepted answer

2 additional answers

Your answer

Josh Houweling 25 Reputation points

2025-05-29T19:35:09.1133333+00:00

I have the same problem. All of my signatures are gone, but they are still there on the web version of Outlook. I'm also only able to set one signature now which is not acceptable.
Doug 20 Reputation points

2025-05-29T20:52:40.9033333+00:00

Same here, I updated and now the signatures are gone. They are still in the web app, and if I switch back to classic outlook.
Kelsey 5 Reputation points

2025-05-29T21:34:36.65+00:00

Experiencing the same issue. It only allows for 1 signature. Incredibly frustrating. Such a small change makes for a huge inconvenience.
Justin Jahns at Madison College 15 Reputation points

2025-05-29T21:39:19.4666667+00:00

Same here... Just as we were starting to get more users to adopt the new Outlook client... back to classic Outlook we go :(
Kenny 5 Reputation points

2025-05-29T22:02:36+00:00

My users are reporting this issue today as well. I tested out the Outlook (New) client on my system and also noticed the one signature limit. Even if the user has more than one mail accounts and 10 different signature options in Outlook Web, it still limits to one in the new client. What's going on. :-|
RebeccaEngland-8518 5 Reputation points

2025-05-29T23:32:24.2233333+00:00

I have the same issue.

I've been using the new Outlook desktop app all year and suddenly this morning all my email signatures had disappeared from the app. And I could set up only one signature.

It's only the desktop app that has the problem though as when opening Outlook in the browser, all signatures are still there. Although, using the browser-based app is not a real solution.
Nandi Herholdt 0 Reputation points

2025-05-30T02:17:03.4633333+00:00

That is exactly my experience today. This feels like a downgrade not an upgrade. I have personal and work emails all with different signatures. I cannot work with just one option. I also have to copy and past the signature as there is no add option either. It is a mess and wasting so much of my time.
Gary C 0 Reputation points

2025-05-30T02:47:07.62+00:00

Same exact issue, signatures are GONE. Fix it!!
The Confused Bear 0 Reputation points

2025-05-30T05:44:54.4466667+00:00

Same thing here too! one of my client yesterday using New Outlook lost all the signatures even though the roaming file has all the signatures and we could only add one signature which would only appear on one account ... completely rubbish
Gurpreet Singh 15 Reputation points

2025-05-30T06:40:36.43+00:00

I think the signatures are back for everyone. I noticed it is working as expected and client version has been updated. You might need to restart new Outlook app.
Helene Harrison 0 Reputation points

2025-05-30T09:51:06.3866667+00:00

Same problem. I also have 2 email accounts and it will only auto-apply the signature to my main account and not my second one which is really frustrating!

UPDATE: I uninstalled and reinstalled Outlook and seems to be working now.
Steven Santos 0 Reputation points

2025-05-30T17:48:26.5766667+00:00

The fix our organization found was this:

Open command prompt, type olk.exe -clearlocalstate

after you hit enter it will give you a notification about resetting the profile. Hit ok and re-open outlook.

So far, we've had 100% success rate.
Ross Williamson 0 Reputation points

2025-05-30T22:03:07.2033333+00:00

I had the same problem and communicated via Outlook to Microsoft, they said they knew of the problem and were working on it, they sure were as all my signatures are back today !!!
Info 0 Reputation points

2025-06-02T17:28:14.1033333+00:00

signatures have now been restored

Answer 1

Movies4Ever 100

Running "Repair" for both my Outlook App and Microsoft 365 worked for me. All my signatures for my 4 accounts returned: Repair Outlook: Try repairing your Outlook installation by going to Start menu > Settings > Apps > Locate your Office suite > Modify > Repair > Quick Repair.

Jarome Pelkey 10 Reputation points

2025-05-30T13:31:32.16+00:00

Setting my signatures on the web made them reappear in the New Outlook!
Dave Iles 10 Reputation points

2025-05-30T13:52:00.1966667+00:00

Thanks Movies4Ever. I did this and signatures are now back.
Rhy 5 Reputation points

2025-05-30T14:47:48.5+00:00

I did this and it worked, thanks!
frank akridge 5 Reputation points

2025-05-30T16:05:13.0466667+00:00

THANKS TONS, THE REPAIR WORKED
Dylan Bernier 115 Reputation points

2025-05-30T17:28:36.5333333+00:00

Did not work for us. But seeing the amount of success I think I have to push this as the resolution here. Thank you!
Steven Santos 0 Reputation points

2025-05-30T17:49:30.1666667+00:00

If this fix isn't working for you, try this.

The fix our organization found was this:

Open command prompt, type olk.exe -clearlocalstate

after you hit enter it will give you a notification about resetting the profile. Hit ok and re-open outlook.

So far, we've had 100% success rate.
RebeccaEngland-8518 5 Reputation points

2025-06-01T21:40:03.3766667+00:00

Thankyou @Movies4Ever Your solution worked for me. I appreciate your contribution.

Answer 2

cheese_louise 10

As Gurpreet mentioned above, this issue is specific to Client Version 20250523006.10

Looks like MS pushed an update overnight to fix it. But, if a close/restart of New Outlook doesn't update it to a higher version where this is fixed, you can force the update using these steps:

⁠Close New Outlook
⁠Start > Run > olk.exe --force-update

*Note: Seems Microsoft keeps flip flopping on using a single "-" or a double "--" for these olk.exe commands. If New Outlook complains it can't do that, try it with a single dash "olk.exe -force-update" (without the quotes) instead.

Good luck out there all!

Charlot Ductan 0 Reputation points

2025-05-30T20:01:36.6566667+00:00

This one solved the issue and now I'm running 20250523006.11

Thank you!!!

Answer 3

Gurpreet Singh 15

Hi there,

You need to check if the Outlook new app was installed from Microsoft Store. If yes, it will have the issue where it only shows single signature and does not allow adding multiple signatures.

For me this issue happened with Outlook new client version: 20250523006.10 which was installed from Store.

Here are the steps I used to resolve it:

Uninstall Outlook new app completely from the PC.
Open Outlook Classic and turn on the toggle to switch to new Outlook.
Wait for it to install the new Outlook version. It will install new Outlook with client version: 20250516009.15 which has the option for multiple signatures.

Chattravut na Ranong 0 Reputation points

2025-05-30T01:55:10.4033333+00:00

I have followed your step but my outlook still on version 20250523006.10
Gurpreet Singh 15 Reputation points

2025-05-30T02:16:49.4133333+00:00

Are you using M365 personal account or Work? You can try uninstalling M365 apps and reinstall and see if that reverts back the new Outlook to 20250516009.15

One thing is sure that it is an issue with client version 20250523006.10
Emily 0 Reputation points

2025-05-30T12:01:22.5466667+00:00

Hi Gurpreet,

Thank you for commenting. I followed your steps and this fixed it for me!

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New Outlook Signatures Gone and Unable to have More than one signature

2 additional answers

Here are the steps I used to resolve it:

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