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Azure Free Trial Sign-Up: Receiving 'Change Card' Error with Master Debit Card"

Mariam Wasiu 40 Reputation points
2025-06-01T06:23:17.9366667+00:00

I am trying to sign up for the Azure free trial but encounter a persistent issue where I am prompted to change my card after inputting my details. I am using a Master debit card and have tried multiple times, including creating another account. I need access for hands-on practice related to Azure Fundamentals. My browser is Chrome, and I have checked the card details multiple times."

This question is related to the following Learning Module

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. Abiola Akinbade 29,490 Reputation points Volunteer Moderator
    2025-06-01T13:24:39.19+00:00

    Hello Mariam Wasiu,

    Thanks for your question

    It looks like the card is not accepted for your country/region. You will need to contact your bank or card issuer to verify that your credit card is enabled for international transactions.

    Additionally you could call support to get a quick resolution to your issue here:

    https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    Also see:
    https://learn.microsoft.com/en-us/azure/cost-management-billing/troubleshoot-billing/troubleshoot-declined-card

    You can mark it 'Accept Answer' and 'Upvote' if this helped you

    Regards,

    Abiola

    1 person found this answer helpful.

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