Share via

Issues Phone-Link Windows 11

Trond Gunnar Raa 125 Reputation points
2025-06-04T07:05:49.15+00:00

I previously posted a question on this page regarding a problem with "Phone Link" in Windows 11 on my desktop PC. I'm unable to make calls from the PC under the "Calls" option, and I receive the message: "We can't connect to your mobile." However, I can send SMS messages, and the application shows "connected." Bluetooth is enabled on both my mobile phone and PC. I've tried enabling and disabling Bluetooth many times without success. All permissions under Windows Settings > Privacy & security have been checked. Based on your previous advice, I also tried resetting under System > System Components > Phone Link > Reset, but it still doesn't work. It's impossible to uninstall the "Phone Link" app on the PC as it's integrated into the Windows system. Phone Link works perfectly on my laptop, but not on my desktop PC. What could be the solution here?

Windows for business | Windows Client for IT Pros | User experience | Other
0 comments
Accepted answer
  1. Allison yang 410 Reputation points Microsoft External Staff
    2025-06-06T02:47:51.4933333+00:00

    Hello,

    I'd be happy to give you some suggestions and ideas.

    From what you described, the most likely reasons are:

    • The Bluetooth adapter on your desktop computer does not support HFP (Hands-Free Calling Profile).
    • Windows does not correctly enable call audio permissions.
    • It is a configuration issue related to the hardware or driver, not a bug in the Phone Link app itself.

    Check if your computer's Bluetooth supports calls (HFP protocol) To make calls, your computer's Bluetooth device needs to support HFP (Hands-Free Profile). How to check:

    • Press Win + X > Open Device Manager.
    • Expand "Bluetooth".
    • Find your Bluetooth adapter (maybe Intel or Realtek, etc.)
    • Right-click > Properties > View the "Details" or "Advanced" tab.
    • Check if there is support for Hands-Free Telephony or HFP. If not, your Bluetooth adapter does not support the call function.

    Solution: Try to update the Bluetooth driver (download from the motherboard or Bluetooth device manufacturer's official website). Or use a USB Bluetooth adapter that supports the HFP protocol (recommended: ASUS USB-BT500, etc.).

    Check Windows Services The following system services must be enabled:

    1. Press Win + R, type services.msc, and hit Enter.
    2. Find and make sure the following services are "Running" and set to "Automatic" startup:
    • Bluetooth Support Service
    • Device Association Service
    • Bluetooth Audio Gateway Service (if present)

    Check the Event Viewer log

    • Press Win + R, type eventvwr.msc.
    • Look for errors or warnings related to Phone Link or Bluetooth, especially around the time when you tried to make a call.

    Regards,

    Allison

    4 people found this answer helpful.

0 additional answers

Sort by: Most helpful
Most helpful Newest Oldest

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.