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Azure Subscription Disabled – Requesting Reactivation Support

r 0 Reputation points
2025-06-06T10:39:37.0366667+00:00

Hello,

My Azure subscription was recently disabled, and I’m unable to access any resources or services tied to it.

I would like to understand the reason for the disablement and request guidance on how to resolve the issue and reactivate my subscription.

Subscription ID: 2cb57f0b-29a8-40d6-9c2e-d3c331460114

I have not received clear instructions via email, and the Azure Portal only displays a general “subscription disabled” message.

Can someone from the support or moderation team please assist me with next steps or help escalate this to the appropriate team?

Thank you.

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. TP 125.8K Reputation points Volunteer Moderator
    2025-06-06T10:54:31.2266667+00:00

    Hi,

    Please create a subscription management support request so you can discuss with engineer and have them re-enable your subscription. Subscription support is free.

    Please carefully follow my instructions below to create support request and avoid getting stuck in endless loop. Please let me know if you run into any issues.

    1. Navigate to this link to start the process:

    https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

    2. Click Create a support request button at top

    User's image

    3. If you see Support AI Assistant as shown below, click Switch to old experience button on right. Otherwise, proceed to step #4

    User's image

    4. On left, enter re-enable subscription in the box and click Go

    enter image description here

    5. Select Subscription management and click Next

    enter image description here

    6. Select your subscription from the dropdown and click Next

    7. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. DO NOT CLICK any of the other options.

    enter image description here

    8. Fill out screen, Summary, Problem type: Re-enable my subscription, Problem subtype: Could not reactivate by self-service, then click Next button at bottom.

    enter image description here

    9. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below

    azure support request Return to support request

    10. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required. Click Next to advance to Review + create tab, then click Create.

    You should receive an automated email within a few minutes and then be contacted by support within 1 business day.

    Please click Accept Answer and upvote if the above was helpful.

    Thanks.

    -TP

    1 person found this answer helpful.
  2. Abiola Akinbade 29,490 Reputation points Volunteer Moderator
    2025-06-06T10:54:36.8266667+00:00

    Hello r,

    Thanks for your question

    As it was disabled, I would recommend following the checklist here to reactivate: https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/subscription-disabled

    You can additionally call support via the global service numbers here to assist as you may not be able to create the ticket via the portal:

    https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    You can mark it 'Accept Answer' and 'Upvote' if this helped you

    Regards,

    Abiola

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