I can't renew domain name

Question

I can't renew domain name

Max Grekhov 0

I have a domain name in Azure that I bought a year ago. I need to renew it as soon as possible.
I went to Azure Portal and clicked to renew and got an error:

The subscription c3ee2f0f-5857-4513-a067-c6b84538fcc1 is not eligible to create an App Service Domain.

I tried it a few times and decided to create a new subscription and move the domain name and DNS zone resources to the new subscription. It partially failed without clear reasons. It moved DNS zone but left Domain name in the old subscription.

Resources '/subscriptions/c3ee2f0f-5857-4513-a067-c6b84538fcc1/resourceGroups/rg-domains/providers/Microsoft.DomainRegistration/domains/<my_domain_name>' move actions failed. The correlation Id is '9c09095b-3623-4482-aa9b-a3cb5d0eb66e'

Then I tried it specifically for Azure App Service Domain resource, and it failed again.
Now, in the activity log, I'm getting:
Error codeDomainResellerWebService_NOT_FOUND

MessageDomain <my_domain_name> not found for shopper

I can't move it or renew it. There is a bug in Azure, but I don't understand what I can do or whom I can contact.
Please help

Anonymous

2025-06-09T18:25:32.76+00:00

Hi Max Grekhov,

The above error that your subscription isn't eligible to create an App Service Domain, it could be for a few reasons:

Your subscription type might not support it. For example, free or trial subscriptions usually don’t allow domain purchases. Make sure you’re using a paid plan.

You may have hit a limit on how many domains your subscription can have—especially if you’re on a plan that includes monthly credits. You might need to switch to a pay-as-you-go plan.

There could be a billing issue. Double-check that your payment method is valid and up to date like your credit card hasn’t expired or been declined.

Let me know if all three points has been checked.
Max Grekhov 0 Reputation points

2025-06-10T01:40:35.0933333+00:00
Thank you for your help so far. A few more clarifications:

I purchased the domain a year ago but have not renewed it yet, so I expect I should be able to renew now.

I paid for the original purchase with my credit card, not Azure credits.

This is the only domain I have in Azure.

Yesterday, I was billed for DNS zones, so billing appears to be working.

My subscription plan: Azure Plan (I don't know what that means)

When I try to renew the domain, I consistently get:
• Error code: DomainResellerWebService_NOT_FOUND
• Message: Domain <my_domain_name> not found for shopper

I’m concerned that fixing any subscription-eligibility issue won’t resolve this “not found” error. Could you please advise on next steps, or is it possible to escalate this somehow? I need to renew the domain, and the deadline is approaching.

Thank you for your prompt assistance.
TP 155.8K Reputation points Volunteer Moderator

2025-06-10T01:56:21.22+00:00

Hi Max,

How many days remain until your domain name expires?
Max Grekhov 0 Reputation points

2025-06-10T01:59:17.0133333+00:00

It'll expire on 2025-06-18
TP 155.8K Reputation points Volunteer Moderator

2025-06-10T05:00:16.64+00:00

It'll expire on 2025-06-18

Okay, I was going to have you transfer it away from Azure, but since expiration date is so close I think it is too risky. Let me dig up my instructions for gaining access to the DCC so that perhaps you could trigger renewal that way. It may not work, but is worth a try.
Anonymous

2025-06-11T09:58:25.19+00:00

Hi @Max Grekhov
Manually verify the domain's record using a Whois portal by entering your domain name to check its public registration data. This will help you confirm whether the domain is active and view its status.
Max Grekhov 0 Reputation points

2025-06-14T04:48:18.45+00:00

Someone fixed the problem with Azure throwing errors when I tried to open the domain details page. Now there’s no NotFound error. However, I still can’t renew it. On the subscription page it says “Plan: Azure Plan.” My card is linked to the subscription, and I pay for DNS every month. I’m not trying to buy a new domain name; I just want to renew the existing one. Can anyone explain what I can do?
TP 155.8K Reputation points Volunteer Moderator

2025-06-14T08:46:04.62+00:00

@Max Grekhov Are you able to turn on auto renew now? Other people have reported problem with turning on auto-renew, but maybe they just fixed it.
Max Grekhov 0 Reputation points

2025-06-14T12:18:21.49+00:00

I tried but didn't succeed. It shows a green notification, but jumps back to off.
I noticed the funny part - it explicitly states that my domain is eligible to renew, but it fails when I try to do so.
Max Grekhov 0 Reputation points

2025-06-16T14:14:11.29+00:00

I didn’t get any specific information, but I tried to renew the domain name every day, and today was my lucky day - I was able to renew it. Thanks, everyone. If my participation is needed to solve the underlying issue, I’m happy to help.
TP 155.8K Reputation points Volunteer Moderator

2025-06-16T14:25:55.8333333+00:00

I didn’t get any specific information, but I tried to renew the domain name every day, and today was my lucky day - I was able to renew it. Thanks, everyone. If my participation is needed to solve the underlying issue, I’m happy to help.

You mean you just kept clicking the renew and finally it worked today? I sent message to person at Microsoft so perhaps someone in support manually went in and fixed your account.

I strongly recommend transferring away from Azure (GoDaddy) to different registrar. There has been increasing number of issues with App Service Domains. I forget if you have to wait 60 days after a renewal or not. I know the 60 days applies to when you first register.

Once you have it transferred to different registrar you will have full capability over your domain, and you can still use Azure DNS (if you prefer) as well as other Azure services.

1 answer

Your answer

Anonymous

2025-06-09T18:25:32.76+00:00

Hi Max Grekhov,

The above error that your subscription isn't eligible to create an App Service Domain, it could be for a few reasons:

Your subscription type might not support it. For example, free or trial subscriptions usually don’t allow domain purchases. Make sure you’re using a paid plan.

You may have hit a limit on how many domains your subscription can have—especially if you’re on a plan that includes monthly credits. You might need to switch to a pay-as-you-go plan.

There could be a billing issue. Double-check that your payment method is valid and up to date like your credit card hasn’t expired or been declined.

Let me know if all three points has been checked.
Max Grekhov 0 Reputation points

2025-06-10T01:40:35.0933333+00:00

Thank you for your help so far. A few more clarifications:

I purchased the domain a year ago but have not renewed it yet, so I expect I should be able to renew now.

I paid for the original purchase with my credit card, not Azure credits.

This is the only domain I have in Azure.

Yesterday, I was billed for DNS zones, so billing appears to be working.

My subscription plan: Azure Plan (I don't know what that means)

When I try to renew the domain, I consistently get:
• Error code: DomainResellerWebService_NOT_FOUND
• Message: Domain <my_domain_name> not found for shopper

I’m concerned that fixing any subscription-eligibility issue won’t resolve this “not found” error. Could you please advise on next steps, or is it possible to escalate this somehow? I need to renew the domain, and the deadline is approaching.

Thank you for your prompt assistance.
TP 155.8K Reputation points Volunteer Moderator

2025-06-10T01:56:21.22+00:00

Hi Max,

How many days remain until your domain name expires?
Max Grekhov 0 Reputation points

2025-06-10T01:59:17.0133333+00:00

It'll expire on 2025-06-18
TP 155.8K Reputation points Volunteer Moderator

2025-06-10T05:00:16.64+00:00

It'll expire on 2025-06-18

Okay, I was going to have you transfer it away from Azure, but since expiration date is so close I think it is too risky. Let me dig up my instructions for gaining access to the DCC so that perhaps you could trigger renewal that way. It may not work, but is worth a try.
Anonymous

2025-06-11T09:58:25.19+00:00

Hi @Max Grekhov
Manually verify the domain's record using a Whois portal by entering your domain name to check its public registration data. This will help you confirm whether the domain is active and view its status.
Max Grekhov 0 Reputation points

2025-06-14T04:48:18.45+00:00

Someone fixed the problem with Azure throwing errors when I tried to open the domain details page. Now there’s no NotFound error. However, I still can’t renew it. On the subscription page it says “Plan: Azure Plan.” My card is linked to the subscription, and I pay for DNS every month. I’m not trying to buy a new domain name; I just want to renew the existing one. Can anyone explain what I can do?
TP 155.8K Reputation points Volunteer Moderator

2025-06-14T08:46:04.62+00:00

@Max Grekhov Are you able to turn on auto renew now? Other people have reported problem with turning on auto-renew, but maybe they just fixed it.
Max Grekhov 0 Reputation points

2025-06-14T12:18:21.49+00:00

I tried but didn't succeed. It shows a green notification, but jumps back to off.
I noticed the funny part - it explicitly states that my domain is eligible to renew, but it fails when I try to do so.
Max Grekhov 0 Reputation points

2025-06-16T14:14:11.29+00:00

I didn’t get any specific information, but I tried to renew the domain name every day, and today was my lucky day - I was able to renew it. Thanks, everyone. If my participation is needed to solve the underlying issue, I’m happy to help.
TP 155.8K Reputation points Volunteer Moderator

2025-06-16T14:25:55.8333333+00:00

I didn’t get any specific information, but I tried to renew the domain name every day, and today was my lucky day - I was able to renew it. Thanks, everyone. If my participation is needed to solve the underlying issue, I’m happy to help.

You mean you just kept clicking the renew and finally it worked today? I sent message to person at Microsoft so perhaps someone in support manually went in and fixed your account.

I strongly recommend transferring away from Azure (GoDaddy) to different registrar. There has been increasing number of issues with App Service Domains. I forget if you have to wait 60 days after a renewal or not. I know the 60 days applies to when you first register.

Once you have it transferred to different registrar you will have full capability over your domain, and you can still use Azure DNS (if you prefer) as well as other Azure services.

Answer 1

TP 155.8K Volunteer Moderator

Hi Max,

Please use instructions below to access Domain Control Center (DCC) for your App Service Domain. While below procedure has worked in the past, it may not work for you. I had someone else try them recently and they were unable to see their domain in DCC.

Assuming you get access to DCC, first thing I recommend you do is try to enable Auto renewal. Second thing (even if you successfully enable auto-renew) I recommend is to attempt to manually renew your domain via DCC. Fair warning, it may appear that it will let you renew, but then give you error saying you cannot.

1. Navigate to below link, enter contact email listed on your App Service Domain -- Domain Management -- Advanced management (preview) blade , and click Continue:

https://dcc.secureserver.net/account/retrieve

User's image

2. A one-time use PIN will be sent to your domain's contact email, enter it on the screen and click Verify Code

User's image

Your username(s) will be displayed. Make note of the username. If there are multiple usernames displayed, you can use process of elimination to remove known usernames/customer#s for other GoDaddy accounts you may have.

User's image

3. Next you need to reset your password. Please navigate to below link:

https://dcc.secureserver.net/account/reset

In box, enter your GoDaddy username/customer# from previous Retrieve username screen and click Continue:

User's image

It should show the contact email obfuscated with message saying it sent password reset link:

User's image

Please click link in that email and reset password: User's image

User's image

4. Now that you have successfully reset your password, please navigate to below link to sign in, entering your GoDaddy username/customer# and new password:

https://dcc.secureserver.net/domains

User's image

You should now see Domain Portfolio tab. If you see blank screen with only Azure in upper left or similar screen that doesn't make sense, open Guest browser session and navigate to the above url and sign-in again.

To open Guest browser session in Chrome you click on little person icon in upper right corner --> Open Guest profile. For Edge you click on little person icon in upper left corner --> Other profiles --> Browse as guest.

NOTE: From this point on things are less predictable, because I don't know why your name servers were switched back to GoDaddy default. There may be message(s) displayed saying there is problem with your domain, and/or when you attempt to change name servers back to Azure it may block you with error. Hopefully if there is an issue you can resolve it without having to contact GoDaddy customer support.

5. Click on the context menu (three dots), then click Turn Auto-renew On.

qna dcc domain list turn on auto renew

6. Please try manual renewal.

Please reply back with your results, whether positive or negative, by adding comment below.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP

Anonymous

2025-06-10T21:45:30.1633333+00:00

Hi Max Grekhov,

Just checking back if the above response was helpful, if you have any questions or concerns please, feel free to post back
Max Grekhov 0 Reputation points

2025-06-10T21:46:11.4733333+00:00

I'm sorry, but that doesn't work. First, Azure throws an error when I try to view my information.

And the https://dcc.secureserver.net doesn't send me an email. I tried it twice over this day. I used my main email that I used for domain registration
TP 155.8K Reputation points Volunteer Moderator

2025-06-11T13:28:57.74+00:00

Okay, if you know the email address you tried is the only one it could possibly be under then I guess that is a dead end. The other person that tried it recently was able to complete the process and get access to DCC, but it was empty--his domain wasn't showing.

One suggestion I have is to call GoDaddy customer support, explain you would like to pay to renew your domain over the phone immediately, and that it is critical because you're not sure that Azure support will be able to fix the issue before it expires.

GoDaddy will probably try to just refer you back to Azure support, but if possible try to escalate and tell them you only want to pay for another year, not fix underlying issue. It would be a big help if they allow you to renew over the phone. That way I could give you instructions to transfer away from Azure and you would be fully functional (you could still use Azure DNS if you prefer).

Max Grekhov 0

I checked whois:

Domain:

<domain name>

Registered On:

2024-06-18

Expires On:

2025-06-18

Updated On:

2024-06-18

Status:

client delete prohibited client renew prohibited client transfer prohibited client update prohibited

Name Servers:

ns1-38.azure-dns.com ns2-38.azure-dns.net ns3-38.azure-dns.org ns4-38.azure-dns.info

Registrar Information

Registrar:

Wild West Domains, LLC

IANA ID:

440

Abuse Email:

******@wildwestdomains.com

Abuse Phone:

480-624-2505

Should I contact "Wild West Domains"? I saw that name for the first time.

TP 155.8K Reputation points Volunteer Moderator

2025-06-11T14:36:19.0933333+00:00

It's GoDaddy. Contact GoDaddy.
Max Grekhov 0 Reputation points

2025-06-11T18:54:12.9066667+00:00

I contacted GoDaddy, and they asked me to submit a domain recovery request. Now, I need to wait up to 72 hours. Can I work something out with Azure Support? Maybe they can fix the bug.
SnehaAgrawal-MSFT 22,721 Reputation points Moderator

2025-06-12T12:06:46.57+00:00

Reached you privately could you please respond.
Max Grekhov 0 Reputation points

2025-06-12T16:25:31.6366667+00:00

I got the response from GoDaddy Recovery team:

Thanks for contacting us.
We’re sorry, but we’re unable to help with your request.
Please contact Azure directly for further assistance.
With Regards,
Account Recovery Team

Can we fix the Azure problem, please?
TP 155.8K Reputation points Volunteer Moderator

2025-06-12T18:43:58.5+00:00

@Max Grekhov Please respond to the private message if you haven't already.

Hopefully Azure support has ability to login in to GoDaddy Reseller Control Center portal or similar and manually renew your domain/make changes that way.
Max Grekhov 0 Reputation points

2025-06-13T14:23:00.7666667+00:00

I responded yesterday, but there has been no response from the other side

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I can't renew domain name

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