How to submit a ticket for technical support in Azure

Hello Martin, Welcome to MS Q&A

To submit a support ticket for technical support in Azure, follow these steps:

Sign in to the Azure Portal: Go to the Azure Portal and sign in with your Azure account credentials.

Navigate to Help + Support: In the Azure Portal, click on the "Help + Support" option in the left-hand menu. If you don't see it, you can search for "Help + Support" in the search bar at the top.

Create a Support Request: Click on the "New support request" button. This will start the process of creating a new support ticket.

Select Issue Type: You will be prompted to select the issue type. Choose the appropriate category that best describes your issue.

Provide Details: Fill in the necessary details about your issue. This may include selecting the subscription, service, and resource related to your issue, as well as providing a detailed description of the problem.

Choose Support Plan: Depending on your Azure support plan, you may have different options for support. Select the appropriate support plan for your request.

Review and Create: Review the information you have provided and click "Create" to submit your support request.

Once submitted, you can track the status of your support request in the "Help + Support" section of the Azure Portal.

Kindly check and let me know if any questions

Thanks

Deepanshu

Thanks and appreciate the response. However, this doesn't actually work in practice. If it did, I would have needed to post the question. When one follows this path, there is NEVER an option to create a ticket. Just options for self-help solutions, including submitting a question to this forum. In the end, despite paying for tech service, one is left on their own to resolve any issues. The Developer plan is essentially useless. I would advise anyone here against it. Tech support for Azure essentially starts at $100/month, making it effectively obsolete for small business users. Which makes Azure itself effectively useless for small business owners who don't have a pretty strong IT background.

Hi Martin,

Thank you for taking the time to share your experience — I completely understand your frustration, and I want to acknowledge that what you’re describing can feel incredibly limiting, especially when you're trying to get work done and expected more direct support from your plan.
The Developer Support plan is designed to offer technical guidance during business hours via email, which can be a good fit for non-critical workloads, dev/test environments, and early-stage deployments. It provides access to Azure engineers for code-level troubleshooting and architectural guidance — often something you won’t find in the free tier or through forums alone. The document shows https://azure.microsoft.com/en-us/support/plans/

I’ll be happy to help or work with you to find a better resolution path for the issue you're facing.

If you're open to it, could you please share:

• The specific service or issue you were trying to get help with? Please feel free to tag me in the comments!

It's mentioned that the Developer plan should provide access to tech support via email during working hours. That has not yet been offered through the Help + Support menu or click through options. I believe that claim to be inaccurate, but perhaps I've not been able to fund that email address on the Azure portal. If it's possible to share the url to the page with that information, that would be most helpful and appreciated.

Hi Martin,
The email id is not directly provided on the portal. Instead, it will be redirected to Q&A Platform where technical experts will be able to help you within 8hours of posting your issue! After you raise a support request, one of the support engineers will help you through email, call or chat.