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New Laptop Outlook Visual Display is Too Large

Michelle Stafford 50 Reputation points
2023-03-24T12:58:39.72+00:00

I got a new laptop last week. All MS365 apps are visually too large and it is kind of annoying. I've checked my display size and it shows 100%, but what I am seeing is more like 125%. I would like to adjust it to a lower scale like maybe 90%, but custom scaling is set to be only 100-500. Is there any way to modify this to a lower scale? My IT pros have tried to diagnose issue but haven't found anything.

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Michelle Stafford 50 Reputation points
    2023-05-10T19:56:09.5833333+00:00

    After many discussions with some IT folks here at work, here are the steps to change the larger scaling in Outlook: Go into your settings app and choose ease of access. Change the text slider to anything, let it take its time on adjusting everything and then change it back to the lowest setting again. The please wait screen will take a minute both times you adjust the text scale slider. That’s normal. Close all office apps and re open them and it should look normal again. THIS worked!! Thank you, @ChristyZang-MSFT!!

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  2. Kris van der Zwaan 0 Reputation points
    2025-06-26T10:20:16.7833333+00:00

    Hello,

    I was likely experiencing the same issue, but there was no clear solution available. Scaling and other settings all seemed to be correct. After some testing, this is what worked for me:

    Go to Settings → Accessibility → Text size. Temporarily change it to, for example, 103% and apply, then set it back to 100%.

    After doing this, my Office desktop apps returned to their normal size. I hope this helps in your case as well.

    Kind regards, Kris

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  3. ChristyZhang-MSFT 26,226 Reputation points Microsoft External Staff
    2023-03-27T05:48:20.14+00:00

    Hi @Michelle Stafford ,

    Welcome to our forum!

    Do other user in your organization encounter the same issue?

    According to your description, i notice that you are using Microsoft 365, in order to further confirm if the issue is related to Touch/Mouse Mode, please refer to this article and check if you enable it. If so, please disable it and check if there're any differences.

    Turn Touch Mode on or off

    In addition, as i know, this apps may be too large or too small compared to the rest of the desktop when we use a high-DPI device such as a Surface Pro 3, Surface Pro 4, or Surface Book together with external monitors. If it's your case, please refer to this article and try the suggestions mentioned in it:

    Windows scaling issues for high-DPI devices

    Hope the above help!

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