Impressions dropped to zero

Question

Impressions dropped to zero

Anonymous

Hello There

My campaign was running fine all along until the last 24 hours, where the impressions have dropped to 0.I checked that everything is running and active and eligible. Not sure why no more impressions are coming through. I topped up the funds and increased the bids for the keywords as per recommendations but nothing is happening. I would have expected some impressions over a 24 hour period of running the campaign.

Anyone faced or is facing the same issue?

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Answer 1

Hi eshuke,

Thank you for using our Microsoft Advertising forum!

I understand from your message that your impressions have suddenly dropped to zero, I am more than happy to look into this matter for you and have it resolved as soon as possible. There are a number of reasons that could cause such an issue so we will need to look at your account in more depth.

I have sent you a private message requesting your account details please do response when you are ready and we will be happy to investigate.

In the meantime, for more information on increasing your traffic and getting your ads to the top of the search results please see our help page here.

Thank you,

Robert | Microsoft Advertising Support Specialist | 800-518-5689

Answer 2

Hi.

Did you already give a look at "AD Diagnositc and Preview" tool? Simulating a query it will be show the reasons why your ad is not running.

Then I would also give a look at the Auctrion Insights in order to understand if, for example, one or more competitors have entered the market.

Let us know.

Gaetano

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Impressions dropped to zero

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