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Bing Ads - login

Anonymous
2019-01-11T13:11:31+00:00

Hi

 I cann't login to my account on bing ads Although I write my correct data sent from the site, also do not accept the password, when I ask for the password is written the phrase "The user name specified does not exist ".

Sincerely..

Microsoft Advertising | Customer tools | Microsoft Advertising Editor

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-01-11T23:26:15+00:00

    Hi there,

    Thank you for reaching out to us with your question. We’re sorry to hear about the issue you are having when trying to log in to your Bing Ads Account, but rest assured, we’re happy to help!

    Below I have listed a few common reasons as to why you may be facing this issue and suggestions on how to troubleshoot them:

    Microsoft Account Credential Issue:

    More often than not, the log in issue faced by advertisers is due to an error with their Microsoft Account credentials. You can try resetting this by going to Live.com and clicking Forgot Username. Once you have done this and have verified your username, try logging back into your Bing Ads Account.

    Cache and cookies:

    Log in issues can be the product of the browser’s data being overloaded or the browser having old usernames/passwords stored which is causing incorrect credentials to be prepopulating when signing in. To alleviate this issue, we suggest that you clear your cache and cookies, close the browser, reopen it, and attempt to log in again.

    Non-compatible browser:

    If you find that clearing your cache and cookies doesn’t resolve the issue, we suggest trying a different browser. Sometimes, browsers can be out of date and cause issues with logging in.

    In the event that the troubleshooting steps listed above don’t work, I would be more than happy to look into this matter further. I have sent you a private message on how to proceed as I will need to collect some information from you. Please check your private messages!

    I hope this helps!

    Sincerely,

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  1. Anonymous
    2019-01-11T16:07:45+00:00

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