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Ads are not showing for other reasons

Anonymous
2020-05-24T11:25:25+00:00

I have some troubles with Microsoft Ads.

All of my ads and keywords have "Eligible" status, I have enough funds on my account, but all of my keywords not getting impressions because of an error: "Ads are not showing for other reasons."

What I already tried:

  1. Re-uploading campaign
  2. Raising bids
  3. Changing my ads
  4. Waiting for 24 hours

But this error is still here.

Microsoft Advertising | Ad performance | Performance improvement

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-05-25T22:56:27+00:00

    Hi Roman123TT,

    Thank you for reaching out to Microsoft Advertising Support! I understand you are experiencing account performance issues.

    Usually the delivery status you are receiving resolves itself within 24 – 48 hours after the content is enabled. For more information on delivery status, please click here.

    Since you have already attempted a few troubleshooting steps, there maybe be something else that is causing the issue. To get a better understanding of the issue, I will need to look at your account.

    To further assist, please check your private messages.

    Sincerely,

    1 person found this answer helpful.
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  1. Anonymous
    2020-05-26T10:57:24+00:00

    I have the same problem....they told me to wait 24-48 hours and got a email yesterday saying there is a hold on my account for editor review....apparently my landing page isn't allowing the approval process i guess, they didn't tell me what the actual problem is.

    Looking for answers but all my ads are saying eligible and I've been running the same keywords with 10/10 quality rating the past few weeks but now my account is on hold but the only way i know this is because i noticed keywords stopped getting impressions.

    I think i'm just going to try and call someone for answers....i did the 24 hour chat but I got the same answer wait 24-48hrs then i got the email about 72hrs later.

    thx

    2 people found this answer helpful.
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  2. Anonymous
    2020-05-27T23:11:29+00:00

    Hi JamaalWest,

    Thank you for reaching out to Microsoft Advertising Support! I understand you are experiencing a similar issue regarding your account performance.

    From your response, I gathered that you have already reached out to support with this concern. If you need an update on the issue or more information on why there is a hold, I will be more than happy to investigate that for you.

    To further assist, please check your private messages.

    Sincerely,

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