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Issue while creating Merchant Centre store

Anonymous
2024-10-25T15:17:15+00:00

My account is verified and i also imported google ads campaign to microsoft ads but when i am creating store using import of google merchant store then it shows the error saying:

This domain is disallowed due to violation of our policies. Please contact Support for further assistance.

I also contacted to the support team but they didn't provide the solution.

Referrence ID : *********

Microsoft Advertising | Microsoft Merchant Center | Store management

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-10-25T18:34:23+00:00

    Hi Alex,

    Thank you for reaching out to Microsoft Advertising Community Forum! My name is Jefferson, and I will be assisting you with this query.

    I understand that this issue may affect your business, as you are currently unable to create a store due to an editorial violation. Once you create a store, it will either be auto-approved, auto-rejected, or queued for a manual review. These are the things to keep in mind when creating a store:

    • Your store name is required and cannot be changed later. It will appear in your product ads, so accuracy is important.
    • Your destination URL must have been verified using Bing Webmaster Tools or a UET tag. It must also comply with URL formatting rules such as starting with a protocol (http:// or https://).
    • If you want to use the content API for creating and sending feeds, you will need to get a tenant URL. Learn more
    • If you validate your domain using a UET tag, the tag must register at least 50 events before the domain appears as an option when you create a Microsoft Merchant Center store.
    • Stores created by a Manager account will be visible under all of its associated accounts.
    • Currently we do not allow duplicate named or owned stores to be active simultaneously (i.e., if a store's URL is already being used by another store).
    • A store will be denied if there's already a store registered for the domain name, or if there's an existing store registered within the account. We do not allow duplicate named or owned stores to be active simultaneously.

    Since your store was rejected, you may check these potential store rejections:

    • Attempting to claim an unverified domain.
    • Microsoft Advertising customer has been identified as an adult advertiser.
    • Lack of presence in the markets supported for product ads by Microsoft Advertising.
    • Lack of a “real” privacy policy on website.
    • Non-encrypted (non-SSL) checkout. You will want to verify that your SSL certificates are valid.
    • There's already a store registered for the domain name, or there is an existing store registered with the account ID. If you have access to the Microsoft Advertising account in which the URL is already being used, you can deactivate the duplicate store.

    Our support teams are happy to discuss your account in more detail via phone, chat or email to provide review assistance, please see our support page to reach out! 

    I hope the information provided here will at least partly answer your question. If you have any additional questions, please do not hesitate to reach out to our support. I have also sent you a PM so I can help you further.

    Kind regards, 

    Jefferson| Microsoft Advertising Support Specialist | 800-518-5689

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