![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Microsoft Advertising | Other
Additional features, tools, or issues not covered by specific Microsoft Advertising categories
Hi David,
Thank you for using our Microsoft Advertising Community Forum!
I understand that you want to delete your Microsoft Advertising accounts from the past and I'm sorry to learn about the difficulties and hurdles that you've been facing. We are always happy to discuss your concerns and talk about your options. We can coach you through performance issues and you can get tips on best practices to getting your ads in front of the right customers. Or, if you wish, we can help you deactivate your account or an account that you currently don't want to use.
Before you delete your Microsoft Advertising account, consider these solutions as well.
| Issue | Solution |
|---|---|
| I don't know where to start. | Free coaching to help you get started |
| I am seeing a low return on my investment. | How do I improve my ad campaign performance? <br>Get my ad to the top of the search results page |
| My ads aren't getting to the right people. | How can I get my ads in front of my customers? <br>How to target my customers by adjusting my bids |
| My ads get too many editorial disapprovals. | The editorial review <br>How do I challenge a disapproval? |
Deactivating an account makes it "inactive." While inactive accounts can be reactivated by Support, you should only deactivate an account if you have no plans to use it in the future. If you anticipate using your Microsoft Advertising account again, you should simply pause your campaigns, which will stop your ads from running and charges from accumulating.
If you decide to delete an account, you'll need to first pause your campaign and pay any pending charges.
- Sign in to your Microsoft Advertising account. (Please note that you'll only be able to deactivate your account through the web app and not through the mobile or desktop app).
- From the collapsible menu on the left, select Campaigns.
- Select the checkbox next to the campaigns you wish to pause.
- On the blue bar, select Edit > Pause.
- From the top menu, select Tools > Billing & Payments > Billing summary.
- Select Make a payment and pay the balance.
- From the top menu, select Tools > Accounts > Accounts summary.
- Select the Management tab and then select the checkbox next to the account that you wish to delete.
- On the blue bar, select Deactivate > Proceed.
Note: Your account and its associated customer data will be deleted 180 days after deactivation. Please contact Support to request to expedite the process or with any further questions.
For further details, please see the following help articles:
If an account is deactivated or deleted
Our support teams are happy to discuss your account in more detail via phone, chat or email to provide review assistance, please see our support page to reach out!
I hope the information provided here will at least partly answer your question. If you have any additional questions please do not hesitate to reach out to our support. I have also sent you a private message asking for further details. You are more than welcome to respond to me so that I can begin the investigation on my end.
Kind regards,
Vahid | Microsoft Advertising Support Specialist | 800-518-5689