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Deleted Ad campaign reappears

Anonymous
2021-07-15T15:35:56+00:00

Hi,

I am new at Microsoft advertising. I created some test campaigns which I want to delete them permanently now. I delete them through desktop but the next day they appear again. Does anyone have an idea how to get rid of them?

Microsoft Advertising | Manage ads | Manage campaigns

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  1. Anonymous
    2021-07-16T14:12:17+00:00

    Hi Dim leis,

    Thanks for reaching out to us!

    I’m sorry to hear you are having this issue, but I would be happy to help you get this resolved.

    Regarding the appearance of the deleted campaigns, Gaetano Trapanese is absolutely right!

    From what I understood, you are deleting certain campaigns from your account but they seem to appear on the account again the next day. It’s possible there is an import running that could cause what you’re describing. Do you have any scheduled daily imports set up on the account? If so, you may want to pause them or change the settings of that import. When an import takes place, it will write over existing campaign(s) with new information. If you have deleted these campaigns, but still have an import in place, that import will bring the information over and create the campaigns again. Pausing imports will prevent any paused campaigns from being enabled.

    To check this out, you can follow these basic steps below:

    1. Click on the Import Button
    2. Select Import Schedule & History.
    3. Pause or Delete any unwanted scheduled imports you may have.

    For more information on imports and how to edit or delete them, reference this helpful article:

    Edit your scheduled imports and review import history and results

    Let me know if this resolves your issue. Otherwise, if you would like me to take a look at your account as well, please let me know and I can reach out to you via direct message. I would be more than happy to assist you!

    Thank you,

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  1. Anonymous
    2021-07-19T14:05:05+00:00

    Import settings was the problem!

    Solved!

    Thank you

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  2. Anonymous
    2021-07-16T13:42:37+00:00

    Hi.

    You cannot delete permanetly the campaigns. Once you delete them thier status stwitches to Removed.

    This means you cannot reactivate them but they will be available for data consultations in your account.

    You can add a filter in order to see on your dashboard only active campaings (or "not removed" campaigns).

    Ciao

    Gaetano

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