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Surface Pro 4 screen flickers

Anonymous
2016-12-07T10:00:38+00:00

Hello,

I have a Surface Pro 4 that I bought about 6 months ago. Recently I have noticed that the screen starts to flicker/shakes when it's left idle for a few seconds. It stops when I use the mouse or keyboard or touch the screen. It gets really annoying when I'm trying to read from a PDF or something because I need to keep touching the screen or moving the cursor around to prevent the flickering. If someone could help me figure out what the issue is, I'd appreciate it.

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2017-02-28T22:44:30+00:00

    Hi!

    Found a workaround! :-)

    I have the same issue: screen starts flickering after 3-4 seconds. I'm using a Surface Pro 4, it started after an update a few weeks ago. 

    I've tried all suggestions from this forum, nothing worked: reinstall drivers, disable Hyper-V, etc...  System File Checker was ok.

    Flickering stops when I move the mouse, or when there is a video on screen. Or something is moving on screen.

    So.... what I did is... I've added seconds to task bar clock. Instead of hh:mm, it displays hh:mm:ss. Now refresh takes place every second.

    Flicker has disappeared. :-)

    Whatever the problem is, I still have it on my Surface until Microsoft publishes a solution. If I have a full screen app and task bar disappears, still having the same flickering problem.

    But in the meantime, it works fine.

    Here you have how to show seconds on taskbar: 

    https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/how-to-get-the-windows-10-clock-to-show-seconds/816c489c-2e93-45ce-ad56-9b9b9b93013f

    Hope this helps!!

    Miquel Rodriguez

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  2. Anonymous
    2016-12-08T16:05:10+00:00

    If you access the UEFI (press power button and volume up at startup) and the flicker still occurs in the UEFI screens it's fairly definite the problem is hardware/firmware and not fixable.  You will need a warranty replacement.

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  3. Anonymous
    2016-12-08T14:55:21+00:00

    Hi,

    I'm now encountering the same issue, I followed the methods above but found that my display driver was up to date, no matter how many times I uninstall and reinstall it, the problem still exists. The check box of Hyper-V was already unchecked when I went to Turn Windows Features On or Off.

    Just like Dawnguard mentioned in his question, the screen does not flicker when there is something moving, which means it's fine when watching videos or playing games, however, when it comes to document editing or reading or even just displaying desktop, the screen flickers every 4 or 5 seconds for approximately a second or two. The problem started recently, is it because of the system update?

    I'm using Surface Pro4 i5 4-128 if this helps...

    Looking forwards to your answers,

    Lison.

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  4. Anonymous
    2016-12-07T23:37:43+00:00

    Hi,

    We suggest following the troubleshooting steps below to resolve the flickering issue on your Surface Pro 4:

    Method 1: Update your display driver.

    1. Type device manager on Search/Cortana and select Device Manager from the results.
    2. Once the Device Manager is open, expand the Display adapters section, then right-click the listed adapter and select Update Driver Software...
    3. Select Search automatically for updated driver software.
    4. The tool will let you know if a driver update needs to be installed or if the display driver is up to date.
    5. If the driver is updated, please proceed to Method 2.

    Method 2: Uninstall and reinstall the display driver.

    1. Type device manager on Search/Cortana and select Device Manager from the results.
    2. On the Device Manager, expand the Display adapters section, then right-click the listed adapter and select Uninstall.
    3. Do not check the Delete the driver software for this device.
    4. Click OK.
    5. The system will prompt you to restart the device, click on Yes.
    6. Once restarted, the system will automatically reinstall the display driver. Once reinstalled, check if the flickering persists.

    Method 3: Disable Hyper-V.

    If updating or reinstalling the display driver did not work, the issue may be caused by the Hyper-V being enabled. You can disable it by following these steps:

    1. Type Windows features on Search/Cortana.
    2. Select Turn off Windows features on or off from the results.
    3. Uncheck Hyper-V and click OK.

    Let us know how it goes.

    Regards.

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  5. Anonymous
    2017-03-15T09:14:07+00:00

    The only workaround if found was to add seconds to the Taskbar clock. Since the shaking only happens when the screen is idle and nothing is moving on screen adding seconds to clock will help. It's not a fix, but it stops the shaking from happening. I really hope they fix this issue.

    Here's how to add seconds to taskbar.

    http://winaero.com/blog/taskbar-clock-show-seconds-windows-10/

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