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Surface Pro output to external monitor's maximum screen resolution

Anonymous
2017-07-10T15:44:16+00:00

Hi,

I just bought the new surface pro and am trying to connect it to an external dell monitor that has a resolution of 2560 x 1080.

When I connect the monitor to my new surface pro, the maximum resolution it will let me display is 1920 x 1080 (kind of defeats the purpose of having an extra wide monitor).

I'm connecting it via a microsoft mini display port to hdmi.  I've tried restarting, updating the monitor and display drivers and have not been successful in getting it to work.  

When I plug my old surface pro 3 to the same monitor, it has no problems at all detecting the higher resolution.

can someone please provide some advice on how I can fix this?

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2017-07-17T14:11:30+00:00

    Hi CIP880,

    I think the problem is likely your adapter. If the connection runs through a cable or adapter that converts a mini display port to DVI or HDMI, the adapter must be a Passive Type-2 or Active adapter for it to support resolutions above 1920 x 1200 dpi. Passive Type-1 adapters don't support resolutions of 1920 x 1200, and most Passive adapters are not Type-2. Additionally, some Active adapters note in their documentation that they only support 1920 x 1200 resolution, so you must buy a 4K high resolution–compatible one if you want to use a resolution above 1920 x 1200 dpi. Customers must verify the maximum resolution supported by the adapter they are using.

    What monitor model is it? Most new monitors have DisplayPort support. If your monitor supports DisplayPort, we recommend that you use a Mini DisplayPort-to-DisplayPort cable. DisplayPort will allow you to use the highest supported resolution and refresh rate with your Surface.

    DisplayPort Mini DisplayPort-to-DisplayPort cable<br><br><br><br><ul><br><li><a href="http://aka.ms/DPadapter1" target="_blank" rel="noreferrer"><span style="color:#0066cc">Cable Matters® Gold Plated Mini DisplayPort-to-DisplayPort 6’ Cable - 4K Resolution Ready<img src="https://www.microsoft.com/surface/assets/img/external.png" style="margin-left:4px"></span></a><br> (model 101007)</li><li><a href="http://aka.ms/MiniDPcable" target="_blank" rel="noreferrer"><span style="color:#0066cc">MonoPrice Mini DisplayPort 1.2 to DisplayPort 1.2 Cable, 6ft– (Product # 13373)<img src="https://www.microsoft.com/surface/assets/img/external.png" style="margin-left:4px"></span></a><br></li></ul>

    Hope this helps,

    Greg

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  1. Anonymous
    2017-07-17T14:26:47+00:00

    This could be a cable issue, have you tried a different cable?

    I am running 3 Dell 2515H 1440p monitors at full res & 60hz and I can tell you it's awesome!

    You should have no problems with just 1 monitor

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  1. Anonymous
    2017-07-18T12:02:55+00:00

    Thanks Greg.

    A new cable (mini display port to display port) solved the issue.  

    The old surface pro 3 mini display to hdmi cable is not compatible with the new surface pro.

    Cheers!

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  2. Anonymous
    2017-07-18T12:00:42+00:00

    Thanks heaps Greg!

    A new cable solved the issue.  The old surface pro 3 mini display to hdmi cable is not compatible with the new surface pro.

    Cheers!

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  3. Anonymous
    2017-07-11T18:38:58+00:00

    Hi,

    In order to resolve the issue, we suggest you check and install updates. To know more check this link. Another option that could assist you is to use Crtl+Shift+Windows Key+B key combination. This will reset your display driver.

    Regards.

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