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Surface Pro 4 "Plugged in, Not Charging"

Anonymous
2016-03-16T13:08:47+00:00

So I did a search and found a lot of similar issues with the Pro 2, but nothing that really fits what I'm dealing with regarding my pro 4.

I've already swapped it out once before for this same issue, so I don't believe this is just a one off issue.

I have a Surface pro 4, i7, 256gb, 16gb RAM. I use the Surface pro 3 docking station with insert and have connected through the dock the following:a Single Dell 24" monitor off the displayport out of the docking station, Satellite/sub sound system, wireless keyboard, wired mouse, and a bluray drive. So that's the setup.

here is the issue. When ever I attempt to do anything that is somewhat power intensive, I get the  "Plugged in, Not Charging" issue. For instance if I play "Call of Duty: Heroes" which is a download from the app store it stops charging. Doesn't matter if I have the surfaced docked or connected directly to the supplied power cable.

The batter charges, it lasts 4-5 hrs when not on the charger. If I'm just doing word processing or watching a video, if I'm not compiling code, digital circuits, or playing a very very very low demand game it works just fine.

Anyone with a similar issue? Anyone able to get this resolved?

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2018-03-15T15:48:24+00:00

    Here's what worked for me just now.

    I've got a Surface Pro 4 i7/16GB  with the Microsoft Dock, and it stubbornly refused to charge.

    I went into Device Manager, ![](https://learn-attachment.microsoft.com/api/attachments/1f924923-6af6-422b-8472-31c1b800abbc?platform=QnA"https://support.microsoft.com/help/4023536" rel="ugc nofollow">Surface battery won’t charge troubleshooting article.

    Hope that helps someone out there.

    Your mileage may vary.

    -KwM-

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  1. Anonymous
    2017-05-02T22:24:17+00:00

    to give you an idea of what I've gone through

    I've done multiple soft and hard resets for the device. 

    set all defaults to factory power defaults

    Have done multiple OS re-installs

    I have deleted battery drivers and done fresh installations

    been to the Microsoft  store multiple times for support. have done their diagnostics attempts several times

    Have spent hours on the phone or online support

    every time I talk to support they want me to exchange it out. Its not a individual device issue. Its a product issue. So no matter how many times you get it swapped not going to fix it. I've swapped it multiple times. I'll probably swap it again after finals are over.

    The pro 4 and other Surface devices are the shit. By far my favorite device I've ever owned. But its a major issue when I sit down to do work, and I need to stop working because the battery is going to die. 

    at this point its not a simple as changing power settings, there's a deeper rooted issue here.

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  2. Anonymous
    2017-05-02T16:35:22+00:00

    I'm having the same issue, but don't get a message - it just stops charging. Has anyone found a fix for this?

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  3. Anonymous
    2016-03-19T05:12:02+00:00

    I am facing the same problem as well. I too swapped out my SP4 Core i5, 128GB SSD, 4 GB RAM device because of battery issues (it just wouldn't work unless connected to a power source).

    My new device works, but while charging, it stop charging arbitrarily, at 81% for example, and then I get the message 'plugged in, not charging'. If I switch off the power supply for a few seconds and switch on again, the battery starts charging for a bit and I again get the same message - '81% available (plugged in, not charging)'.

    I just hope this is an issue where the battery charge levels are incorrectly displayed, i.e., the battery is charged to 100%, but is displaying 81%. That would be an easier problem for MSFT for fix. If not, then its a lot more serious. 

    This is very worrying - I don't want to go through the process of swapping out my device a second time!!!

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  4. Anonymous
    2017-05-02T18:32:57+00:00

    nope and it doesn't seem Microsoft wants to resolve the issue either.

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