grey box/circle appears on window and trapps cursor

2 circles now! yay!!

2 circles now! yay!!

Hi miraleo,

Thank you for reaching back. This seems to be a phantom touches more likely a touch screen issue. Please these methods to troubleshoot the issue. 

Step 1: Run SDT or Windows Updates

• Updates have fixes to common problems, or issues. Ensuring the customer has all the latest updates on their Surface will ensure they have the best possible experience.
• Run Surface Diagnostic Toolkit. It is a self-healing tool which looks for potential issues and fixes them, as well as ensures your device is completely up to date.

Step 2:Force the device to shut down and restart.

• Press and hold the volume-up button and the power button at the same time for at least 15 seconds and then release both.

Step 3: Boot****to UEFI and see if the issue is present.

• Once the device is shutdown, **press and hold the volume up button,**and single press the power button.
• The device will boot to the Surface logo, and you should see spinning dots. After the Surface logo, the device should boot to UEFI.
• If the issue exists in UEFI, then we know it’s a hardware failure.

**Step 4:**Uninstall HID-Compliant Touch Screen driver and restart

• Open Device Manager
• Go to Human Interface Devices.
• Expand Human Interface Devices, and Right-click HID-Compliant Touch Screen.
• Right-click on HID-Compliant Touch Screen and select Uninstall. If there is more than one driver, uninstall those as well.
• Restart the Surface and attempt to reproduce the issue.

**Step 5:**Reset- USB Recovery Image

USB recovery

The customer will need to download and set up a recovery image on a USB drive. Send the USB recovery linkto the customer and help them get started. Information on what size and type of drive is provided at the destination page.

• This option reimages the entire device, including the partition on the hard drive.
• It is the most complete form of reset.
• Customers will need to back up their personal data.
• Customers will need to reinstall desktop apps. Customers will need to run updates after completion.

If this works, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.  

Kind Regards,

Rom G.

Hi,

tried everything nothing works... plus my capslock light isnt working either 

so sad, my warranty expired a few months ago so what now??

it used to be only a grey box now it is sometimes a circle, the mouce cursor seems to be trapped inside like a shadow cursor sometimes there are 2 cursors on screen at the same time! i have to touch the box/circle to "free" the cursor.

tends to happen around edges of screen ,top right or bottom of screen.

Really annoying!

i tried almost everything i read to fix it- NADA!

and i refuse to disable touchscreen .

please help.........

Hi miraleo,

Thank you for reaching out to Microsoft Community, We are sorry to hear that you are having issues with the display of your Surface Studio. We appreciate your effort as well in attempting to troubleshoot the device. Does it happen randomly? Is there a way that you can share us a screenshot of the grey box/circle that you mentioned, that would be great. You dont need to disable the touchscreen, you will just have to uninstall it and restart your Surface Studio to reinstall an updated driver. 

Please keep us posted...

Kind Regards,

Rom G.

Does it happen randomly?

yep

Is there a way that you can share us a screenshot of the grey box/circle that you mentioned?

i will try but of course now its behaving nicely...but i will as soon as it happens.

i managed to catch a box... and it slao appeared in a diffrent place than usual (nest to the searh box)

cant load pic will try again soon

you will just have to uninstall it and restart your Surface Studio to reinstall an updated driver.

please can you provide instructions?

thanks

mira