I had the problem with the computer working fine for the first few days then after receiving some updates couldn't get it out of the sleep mode or restarted, just a black screen...no life. Followed all the troubleshooting tips from others that had same problem and finally got it working as follows: Make sure the computer is plugged in. Hold the volume up button for 15 seconds and while still holding volume up press the power button. This is where I got something others haven't reported. "Surface" flashed on the screen but didn't look normal and also had a line under it going across the screen. It only flashed for a split then screen black again. If you got this go to step 3. Not using volume up button anymore just power button. Hold power button down till you see "Surface" on the screen. I got the unusual looking "Surface" with line 2 or 3 more times till I finally got the normal looking one and the computer booted up and finished installing updates. It appears to be working normally, at least for now. Hope this helps anyone experiencing the same thing.

Fixed it with long press volume and power button, should have done my homework.

Hold down the Volume up Rocker and press the Power Button then let go and you should see the Surface Boot Logo come on... If that doesn't work I would call Tech Support for a potential service and/or exchange.

For assistance, please contact the Hong Kong Support desk.

Please see http://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/surface-wont-turn-on#shutdown If you can't get it to turn on after all the above, the only other thing is to try a DIFFERENT charger. If you are near a physical Microsoft Store, suggest you go there with the tablet and the charger and see if they can test with a demo. Try a different wall socket as well. You are correct that devices are NOT repaired.

Hi Hongjae Lee, Thank you for bringing this question to us. I'm sorry to hear that your Surface Pro 2 doesn't turn on and it doesn't charge. I'm here to guide you in the right direction. Please contact our assisted support to see if they can provide other options for you. Let us know if you have other questions or concerns in the future. Kind Regards, Clare

It has been sent in for a warranty replacement. I just received an email stating that my replacement should ship In 2 business days. So I guess my only worry now is if I receive a new unit or refurbished unit and from my understanding I believe they only ship refurbs which is very very upsetting so other than that all is well. Thanks for your time and service.

Hi jamesmartiuk, Thank you for reaching out to the Microsoft Community! We value the time you have taken to consult this issue with us. I can certainly see how essential and necessary having your device working properly is, so I understand if the situation is frustrating at the moment. Please know we will do our best to help, guide you in the right direction and improve your experience! First of all, please try the following: 1. Attach the power supply 2. Wait twenty seconds 3. Press and hold the power button for 15-20 seconds and then release 4. Try to turn the Surface back on If the previous steps don’t work, even though you mention trying this, please attempt a two button restart one more time: Power off the Surface Pro Hold Volume Up and the Power button at the same time for 10 seconds Release buttons Wait 5-10 seconds Power on the Surface Keep the Surface plugged to the power supply for a little while Additionally, please read the following support articles Surface Pro won’t turn on Surface Pro: Windows won't start or stops responding The Surface startup logo doesn’t display or stays at a black screen Surface is stuck on startup or turn-off Windows doesn’t start Windows stops responding in a certain app Windows stops responding If the problem persists after trying all the steps above, we suggest you contact Technical Support by visiting our Self Service Center here or contact Support here . We hope this information is useful! Keep us posted! We are always here to help! Best Wishes,

All updates were installed, Hasn't happened for a couple of weeks now. It was always an intermittent fault.

Hello JD01m At this point, since you have had no success getting Surface to start, please use the last links provided and contact Support. Best regards

Hello JD01m Sorry to hear you are having trouble with your Surface Pro 2. You say the tip of the charger lights up when plugged in and connected? Leave Surface charging for an hour and try starting it. Since the Windows button vibrates when touched, try the following: Hold the power button for ten seconds Release for ten more Start Surface as normal Some additional troubleshooting and tips Here . If you have no results, contact Support Here or Here . They may have additional options for you. Best regards

The day after my new Surface Pro 2 was delivered I had used it several times during the day, turning it off each time. Late afternoon I pushed the power button - no action, completely dead. I got on the Surface web site and found this article http://www.microsoft.com/surface/en-US/support/warranty-service-and-recovery/surface-pro-wont-turn-on . I followed all the suggestions but they did not fix the problem. I charged the tablet for over 2 hours and went to bed. The next morning I tried again - still would not work. I found this entry on the forum http://answers.microsoft.com/en-us/surface/forum/surfpro2-surfhardware/surface-pro-2-wont-start/b2ad1d62-778b-4198-bbc2-c61e8ce17174 . I tried it but it didn't work. I tried it again, waited a few seconds then pushed the power button briefly. It worked!! When I checked the battery I found it was nearly completely exhausted. It seems that after charging it for over 2 hours the previous night and then removing the charger, the tablet was actually "on" although I couldn't see anything. Overnight the battery ran down. I can't really suggest what the problem was but thought I might share my experience. Microsoft needs to add the Volume/Power button combination to the web site entry I listed in the first paragraph. Does Microsoft know what is causing this problem?

Surface Pro 2 Won't Start: Fix

Anonymous

I had the problem with the computer working fine for the first few days then after receiving some updates couldn't get it out of the sleep mode or restarted, just a black screen...no life. Followed all the troubleshooting tips from others that had same problem and finally got it working as follows:

Make sure the computer is plugged in.
Hold the volume up button for 15 seconds and while still holding volume up press the power button. This is where I got something others haven't reported. "Surface" flashed on the screen but didn't look normal and also had a line under it going across the screen. It only flashed for a split then screen black again. If you got this go to step 3.
Not using volume up button anymore just power button. Hold power button down till you see "Surface" on the screen. I got the unusual looking "Surface" with line 2 or 3 more times till I finally got the normal looking one and the computer booted up and finished installing updates. It appears to be working normally, at least for now.

Hope this helps anyone experiencing the same thing.

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