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Multipoint bluetooth headphones

Anonymous
2018-08-08T15:25:20+00:00

Hey guys,

I have been trying several Bluetooth headphones that have the multi-point feature and allow the simultaneous connection of my phone and my Surface Pro.  Both devices connect just fine.  If I'm viewing a video on the Surface and there is a notification or call made on the phone (Galaxy S9 Plus), the audio stops on the Surface (as is should) and the phone has priority.  The issue is, the audio doesn't return to the Surface after the call is made (or it takes a few minutes to return).  I can solve the issue by pausing the video on the Surface and then restarting it.  I can also solve the issue by choosing the "Headset Audio" Profile on the Surface.  The problem with that is that the audio quality on the Headset profile is not that great.

I'm currently using the Jabra Elite 65 T earbuds and they allow both paired devices to have music and voice profiles at the same time.  I've tried a set of Bose AE2 Headphones and they allow both music and voice profiles at the same time and will pass back the audio in about 10 seconds.  I've also tried Sony WI-1000X and they will only allow one device to have the music profile while the other has the voice profile.  

I prefer the Jabra's for their wireless, in ear fit and I'm trying to figure out a way to have the Surface Pro return the audio to the Jabra's after an interruption on the phone.  Is there a setting somewhere that controls that?  Clearly each device manufacturer has something different going on, but I haven't found a setting on their software that would affect the issue.

Thanks for any help you guys can offer :)

Moved from: Windows 10  / Devices & drivers

Surface | Surface Pro | USB-C

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  1. Barb Bowman 80,700 Reputation points MVP Volunteer Moderator
    2018-08-12T09:28:21+00:00

    I'd file this as a problem repot with Microsoft Using the Feedback Hub app and

    also contact Jabra support. The fact that different bluetooth earphones -

    headphones handle this differently implies it is either a driver or firmware

    issue with the earphones. There isn't a setting that controls this. I suspect

    the issue is on the Jabra side, but I'd still file in both places.

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  2. Barb Bowman 80,700 Reputation points MVP Volunteer Moderator
    2018-08-09T09:56:43+00:00

    which firmware are you using?

    https://www.jabra.com/support/release-notes/release-note-jabra-elite-65t-iet-6500

    >I'm currently using the Jabra Elite 65 T

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  3. Anonymous
    2018-08-11T15:40:57+00:00

    Hi Barb,

    Sorry it's taken me so long to get back to you...it's been a week :).

    I'm using the most current firmware available for the Jabra Elite 65t.  It's shown as number: 2.10.0(1033) (English).

    Maybe a bit more back story.  Before the Spring update to Windows 10, the video would tend to freeze up while using multipoint Bluetooth devices.  Now the video stream stays up but the audio drops.  If I pause and restart the video the audio comes right back on.  

    Thanks for any help you can offer.

    Rick

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