powercfg energy error on realtek audio

Question

powercfg energy error on realtek audio

Anonymous

Is it normal that powercfg /energy reports an error on realtek audio?

I do have all updates up to today december 2th

The audio card is working too without issues.

I tried (AFTER i found the error) to uninstall, delete and reinstall (autodetect) the drivers of the audio card but the issue still persist. Eve after reboot, same error. Audio card works 100% anyway

Power Efficiency Diagnostics Report

Computer Name	DRAKE-SURFACE
Scan Time	2014-12-02T03:01:12Z
Scan Duration	60 seconds
System Manufacturer	Microsoft Corporation
System Product Name	Surface Pro 3
BIOS Date	10/16/2014
BIOS Version	3.11.0350
OS Build	9600
Platform Role	PlatformRoleSlate
Plugged In	false
Process Count	67
Thread Count	1224
Report GUID	{adddb131-3f40-48e9-814a-f998071664fd}

Analysis Results Errors

System Availability Requests:System Required Request

The device or driver has made a request to prevent the system from automatically entering sleep.

Requesting Driver Instance	HDAUDIO\FUNC_01&VEN_10EC&DEV_0288&SUBSYS_10EC0191&REV_1000\4&3a2ab354&0&0001
Requesting Driver Device	Realtek High Definition Audio

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hi DrakeAndrea,

Thank you for sharing your experience with us on the community. We understand you see an error message in the powercfg/energy report and we appreciate you have tried some troubleshooting steps. Most importantly, please make sure you have all updates installed so you have the latest firmwares and drivers on your pro 3 device.

Next, we will recommend the following:

Run Power troubleshooting
1. Go to Desktop and swipe from right to Charms
2. Tap Control Panel and choose Troubleshooting
3. Choose View All on the leftand choose Power
4. Tap Advanced and check Apply repairs automatically
5. Follow the on-screen instructions and click Next
Run Hardware and devices troubleshooting
1. Go to Desktop and swipe from right to Charms
2. Tap Control Panel and choose Troubleshooting
3. Choose View All on the leftand choose Hardware and devices
4. Tap Advanced and check Apply repairs automatically
5. Follow the on-screen instructions and click Next

If the above steps do not address your issue, please contact our assisted support. They will be happy to further assist you.

Kind regards,

Clare

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4 additional answers

Answer 1

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Answer 2

Anonymous

After the last firmware update the same identical problem reappeared...

The problem is that now, even after using those steps, the error remains.

There is no error if i put MUTE on the volume.

the error exists also just after a fresh reboot with nothing running

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Answer 3

Anonymous

Hi there,

Thanks for reporting back. We are glad to hear that it works out for you.

Let us know if you have other questions in the future.

Regards,

Clare

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Answer 4

The second step SOLVED fully the problem and updated a Microsoft Driver from 1.0 to 1.1 (the troubleshooting description log didnt tell me exactly which hardware/driver was affected but i would guess the Realtek one).

Now powercfg /energy is without errors.

Still curious that during my first attempt when i reinstalled the driver (after i did full removal), it didnt detect the new version (as i attempted the "check online for newer version" too)

Anyway, thank you very much!

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powercfg energy error on realtek audio

4 additional answers