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Surface Pro Wifi "No connections are available"

Anonymous
2014-06-24T07:17:58+00:00

Suddenly today my Surface Pro's wifi has stopped working.  It was working fine last night.  I cant connect to any network.  When I click on the network icon.the right side of the screen says "No connections are available.", I can see the little network icon with a red cross. 

I cannot connect to the internet or ping my router.  I have tried rebooting, rolling back drivers, rebooting again, updating drivers from a USB stick, rebooting again, disabling the wifi adapter, re enabling it, rebooting again, disabling the firewall. (i tried win 8 & win 8.1 wifi drivers) No change.  Still the exact same symptoms. Every other device in the house is connecting fine.  Please help! I have literally changed absolutely nothing on my Surface.What is causing this?!

also i cant turn on Bluetooth also. when i turn on, it will automatically turn off again.

note: previously also i got "No connections are available." massage. but after a restart wifi work again normally. im running windows 8.1 currently.

Surface | Surface Pro | Network

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Anonymous
2014-07-01T02:30:13+00:00

Suddenly today my Surface Pro's wifi has stopped working.  It was working fine last night.  I cant connect to any network.  When I click on the network icon.the right side of the screen says "No connections are available.", I can see the little network icon with a red cross. 

I cannot connect to the internet or ping my router.  I have tried rebooting, rolling back drivers, rebooting again, updating drivers from a USB stick, rebooting again, disabling the wifi adapter, re enabling it, rebooting again, disabling the firewall. (i tried win 8 & win 8.1 wifi drivers) No change.  Still the exact same symptoms. Every other device in the house is connecting fine.  Please help! I have literally changed absolutely nothing on my Surface.What is causing this?!

also i cant turn on Bluetooth also. when i turn on, it will automatically turn off again.

note: previously also i got "No connections are available." massage. but after a restart wifi work again normally. im running windows 8.1 currently. 

Hi,

I've got the exact same issue where it would lose connection every once in a while when it sleeps.  All I would have to do is restart my computer and it would work.  Today it just decided to stop and the restart did nothing.  I've had all my updates and I've tried multiple networks were it use to work.  I tried the solution below and it seems to be working for now until someone can issue a patch.  Found it on another message board:

Lets go ahead and uninstall the WiFi driver. To do this, follow the steps below:

  1. Go to the Desktop
  2. Swipe from the right
  3. Touch Settings
  4. Touch Control Panel
  5. Open Device Manager
  6. Open the dropdown for Network Adapters
  7. Right click on Marvell Avastar
  8. Click on Uninstall
  9. Ensure the box is not checked, as we do not want to delete the driver
  10. Click on OK to uninstall the driver.
  11. Restart your Surface. During the Restart, Windows will find that the driver is missing and reinstall it for you.

I hope this works for you as well!

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Anonymous
2014-06-30T08:47:22+00:00

PraweenGalawatta,

Considerresetting your device and install all the Windows updates.

I hope that will solve the problem. Let us know if you still have questions.

Cheers,

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  1. Anonymous
    2014-06-27T13:31:57+00:00

    PraweenGalawatta,

    Are you experiencing this issue with a specific network or any? If this is a home network, try to restart the router or change its settings.

    Keep us posted.

    Cheers,

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  2. Anonymous
    2014-06-27T03:46:04+00:00

    hi.

    i refresh again my surface. now its working but still sometimes network shows "no connection are available '. after a restart its working normally. also sound is not working sometimes. volume controller works fine. all drivers are upto date. but after a restart its working again. how to overcome this ?

    im afraid to update win8.1 because of wifi problem.

    and i did all the things that you are listed.

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  3. Anonymous
    2014-06-25T12:49:46+00:00

    Hi PraweenGalawatta,

    Sorry to hear about your troubles connecting to Wi-Fi on your  Surface Pro running Windows 8.1. I apologize for the drama and I can only imagine how much irritating this is for you. I'm glad that you have reached out to us and allow us to assist.  Here are few things that I'd suggest:

    1. Make sure you have installed all the Windows updates
    2. Restart both the Surface and the router
    3. Try connecting on different networks
    4. Change your router settings.
    5. Delete your Wi-Fi history and reconnect
    6. Uninstall the Marvell drivers ( Don't delete), restart the device

    Hereare more troubleshooting steps that I suggest trying.

    Also if the issue persist, can you provide me these details:

    1. Are you getting any error messages?
    2. Do you have an active security software?

    Thank you again for posting in the Microsoft community.

    Looking forward to hear from you and drive you to a resolution.

    Cheers,

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