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How long does it take to process an order?

Anonymous
2018-02-07T22:44:39+00:00

I made a substantial investment from Microsoft's website Monday night.

I included the fee for 2 day shipping 2 days ago and the order still says pending. 

I am not sure why? You should provide more visibility to what is happening behind the scenes other than than "Pending"

Could someone let me know?

Also, Per below category options.

Don't be so rigid, My question does not fit your options and I did not have an opportunity to simply same "OTHER"

Thanks,

William

Surface | Surface Book | Display and screen

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  1. Barb Bowman 80,700 Reputation points MVP Volunteer Moderator
    2018-02-07T23:04:56+00:00

    they mention on https://support.microsoft.com/en-us/help/400064... that orders placed after 1pm Eastern get processed the next day

    •Business days are Monday through Friday 8:00 AM to 5:00 PM, excluding holidays.

    •Delivery times may vary for custom products.

    •Our carriers do not deliver on the weekend or holidays.

    •Orders placed on a weekend or holiday, or after 1:00 PM Eastern Time will be processed on the next business day.

    and there is a chart halfway down the page that might interest you.

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  1. Barb Bowman 80,700 Reputation points MVP Volunteer Moderator
    2018-02-07T23:01:12+00:00

    William,

    The reason there is no topic for orders is that we try to help with product/technical issues and we don't have any way of checking customer orders. No one in this forum can actually check an order.

    https://support.microsoft.com/en-us/help/28808/... has info on contacting them (USA).

    Typically a 2 day order (from my personal experience) takes them a few days to process and then they ship 2nd day. I've never seen it be two days from placing the order to receipt of order from the Microsoft Store. I find this to be true of lots of other companies (Amazon is the notable exception).

    If it is an expensive order, follow it closely as it does not come signature required and you don't want someone taking it from your front porch when you are at work/not home. As a customer (I don't work for Microsoft) I watch any orders carefully online. I've also seen them NOT update the order status on a timely basis.

    Sorry this isn't the best of news, but it is the best I can offer. Hope it is helpful. If it was of assistance, please DO mark as Answer.

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  2. Anonymous
    2018-02-07T22:48:23+00:00

    Ciao,

    I'm Ugo, a volunteer willing to help other Microsoft customers.

    Regarding your question, I'm very sorry you're experiencing these difficulties with your order.

    As per my advice, best thing to do is to chat/phone Microsoft Store Support:

    https://www.microsoft.com/en-us/store/b/home?in...

    (bottom right -> Questions? Talk to an expert)

    Please let me know if this helped somehow.

    Ciao

    Ugo

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