Share via

when updating windows I get error 0x80070002

WestBend TOPS 6 Reputation points
2020-12-28T20:27:22.453+00:00

We are trying to do a windows update an get a feature error 0x80070002. this has happened a couple times and we do not know how to fix it.

Windows for business | Windows Client for IT Pros | User experience | Other
0 comments No comments

3 answers

Sort by: Most helpful
  1. Jenny Feng 14,291 Reputation points
    2020-12-29T06:46:28.157+00:00

    @WestBend TOPS
    Hi,
    Error 0x80070002 is usually caused either corrupt apps or issues with Windows updates – some files are missing despite the update having been downloaded and extracted properly.
    You could refer to the following link to troubleshooting:
    https://www.easeus.com/todo-backup-resource/solved-how-to-fix-error-code-0x80070002-in-windows-update.html
    Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.

    Hope above information can help you.

    ============================================

    If the Answer is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    Was this answer helpful?

    0 comments No comments

  2. Kapil Arya 37,811 Reputation points Volunteer Moderator
    2020-12-29T06:27:57.773+00:00

    Hello,

    Please run Windows Update troubleshooter from Settings app > Update & security > Troubleshoot > Additional troubleshooters. See if it works.

    If that doesn't work, try this:

    Open administrative Command Prompt and type following commands one-by-one followed by Enter key.

    net stop wuauserv
    net stop cryptSvc
    net stop bits
    net stop msiserver
    Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
    Ren C:\Windows\System32\catroot2 Catroot2.old
    net start wuauserv
    net start cryptSvc
    net start bits
    net start msiserver

    Close Command Prompt and see if Windows Updates works then.

    Let us know if this helps!

    Was this answer helpful?

    0 comments No comments

  3. Anonymous
    2020-12-28T20:36:42.387+00:00

    Might try the manual steps listed here.
    https://learn.microsoft.com/en-us/windows/deployment/update/windows-update-resources#reset-windows-update-components-manually

    --please don't forget to Accept as answer if the reply is helpful--

    Was this answer helpful?

    0 comments No comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.