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My Surface won't even turn on. The keyboard lights up. When I touch the 4 squares at the right of the screen, I can feel a response but the darn thing won't turn on! HELP!

Anonymous
2017-03-12T23:47:22+00:00

My Surface won't turn on.  I started having problems with it on Friday, wouldn't print and some other issues.  So I figured it was time to take a break and shut it down, maybe it would fix itself.  When I came back I couldn't even turn it on.  I have no idea how to fix it.  The keyboard lights up and I can feel a response when I touch the MS 4-squares logo on right edge of unit but nothing else happens.

Surface | Surface Laptop | Install and update

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  1. Anonymous
    2017-03-13T10:01:05+00:00

    try a two button reset -

    Step 1: press and hold the power button on your Surface for 30 seconds.

    Step 2: press and hold volume-up button and the power button on your Surface at

    the same time for at least 15 seconds, and then release both.

    The screen may flash the Surface logo, but continue holding the buttons

    down for at least 15 seconds.

    Step 3: After you release the buttons, wait 10 seconds.

    Step 4: Press and release the power button again to turn your Surface back on.

    please report results

    300+ people found this answer helpful.
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