Share via

Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

Was this answer helpful?

20+ people found this answer helpful.
0 comments

260 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-01-06T17:00:31+00:00

    Hi everybody,

    got the same problem (pen not working  as well as zoom) after creator update. 

    after a cuple doing research I found this:

    https://blogs.technet.microsoft.com/surface/2017/12/08/updates-for-surface-book-07-december-2017/

    I installed the the drivers, restarted my surface-book and hey....it worked...and it still works for me.

    I turned my surface book of, restarted it, woke it up from sleep ;) ... and it still worked!

    So I hope that this may help!

    Best regards

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2017-12-08T23:54:58+00:00

    Yes, the driver is available for Surface Book. I see that you tried to manually download the package via the MSI. It appears you may be using the wrong one. You will want to use the SurfaceBook_Win10_16299_1710000_0.msi package. This is the current package that is for the Fall Creators Update (which is OS build 16299). You can stay up to date with when these packages are updated via our Surface Blog for IT Pros page.

    For others, if you are continuing to see an issue after installing the update from Windows Update, please report back on what version of the Intel Precise Touch driver you now have installed [this is found under Human Interface Devices in Device Manager] and confirm that you have completed a restart to finalize the installation.

    Thanks,

    Greg

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2017-11-21T16:59:56+00:00

    Im on build 15063.674 (pre-FCU) and my HIDClass Driver is 1.2.0.83 (2017-01-26). Im still having issues. Didnt get any firmware updates either.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2017-10-17T10:17:33+00:00

    Hi Jaya,

    The Surface Pen may stop working due to the battery running low. Replacing the battery most of the time resolves the issue.

    If after replacing the battery and still issue persists, please refer to this article abut troubleshooting Microsoft Surface Pen.

    Let us know if you need further assistance.

    Was this answer helpful?

    0 comments