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Surface pro 128GB Windows 8 Pro

Anonymous
2018-06-11T10:32:34+00:00

Hi, my surface pro won't turn on. I thought it ,might be the battery that was dead so I plugged it in for a while. We I turn it on the Surface logo shows up and "preparing automatic repair" with the loading circle. Then there is a flash of a small window on the top leftcorner. Then the screen goes black again, and the surface logo comes up again with the message "diagnosis of your computer". And finally a blue screen appears withe "automatic repair" "your computer didn't boot correctly" and there are two options "reboot" or "advanced options". When I choose Reboot, the same thing happens again. In advanced options the is "turn off" or "CONTINUE quit and pass to Windows 10". Also there are two other options, use a USB or DVD and a Repair option.

What should I do? I do not want to loose my files and my programs. 

PS: I personnally translated every message on the Surface from French so please excuse my English.

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  1. Barb Bowman 80,700 Reputation points MVP Volunteer Moderator
    2018-06-11T12:43:51+00:00

    Go to https://support.microsoft.com/en-us/surfacerecoveryimage   (with a

    different Windows computer if yours is not working properly)  and download a

    recovery image for your Surface. You will need a 16GB USB stick formatted FAT32.

    Unzip/extract the recovery zip to the formatted USB stick and then-

    To reset your Surface from a USB recovery drive:

    Step 1:    Make sure your Surface is turned off and plugged in (hold down the power

    button for 30 seconds).

    Step 2:     Insert the USB recovery drive into the USB port on your Surface.

    Step 3:    Press and hold the volume-down button while you press and release the

    power button on your Surface.

    Step 4:     When the Surface logo appears, release the volume button.

    Step 5:    When prompted, select the language and keyboard layout you want.

    Step 6:     Select Troubleshoot > Reset your PC.

    If prompted for a recovery key, select Skip this drive at the bottom of

    the screen.

    Step 7:     Select the target operating system you wish to reset. This

    refers to the current operating system installed on your Surface.

    Step 8:    Select Yes, repartition the drives, and on the next page, select Next.

    Step 9:     Choose Just remove my files.

    Step 10:    Select Reset.

    Surface restarts and the Surface logo displays while the reset process

    continues (this can take a while).

    6 people found this answer helpful.
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