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surface Pro 4 will not charge

Anonymous
2018-02-04T16:51:06+00:00

Computer will not charge.  It works fine plugged in, but it will not charge "plugged in not not charging".

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Barb Bowman 80,700 Reputation points MVP Volunteer Moderator
    2018-02-08T11:14:25+00:00

    try reconditioning/recalibrating your battery.

    do three cycles of

    1. let it run on battery until it shuts down on its own (loop a video or

    something)

    1. plug in and see if it will charge (keep plugged in until completely charged (overnight))

    again, do three cycles of this.

    if it still won't charge, you need to contact support

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  2. Barb Bowman 80,700 Reputation points MVP Volunteer Moderator
    2018-02-04T17:00:18+00:00

    Sergio,

    There are two things you can try.

    1.Plug in the device.

    2.Type ‘Device Manager’ in the Cortana/search box o and select ‘Device Manager’.

    1. Find ‘Batteries’ and expand

    4.Double click (or double tap) ‘Microsoft ACPI Complaint Control Method Battery’.

    5.Select ‘Driver’ and then click on ‘Uninstall’, and then ‘OK’.

    6.Install updates for Surface and Windows while still plugged in.

    7.Then do a two button restart as follows:

    Step 1: Press and hold the power button on your Surface for 30 seconds and then release it.

    Step 2: Press and hold the volume-up button and the power button at the same time for at least 15 seconds and then release both. 

    The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.

    Step 3: After you release the buttons, wait 10 seconds.

    Step 4: Press and release the power button to turn your Surface back on. You should see the Surface logo.

    If that fails, try running the Surface Diagnostic Toolkit:

    https://support.microsoft.com/en-us/help/403723...

    If the above does not get you going, we need to look at your battery report. Open an administrative cmd prompt (type

    cmd

    into the Cortana/Search field, then right click command prompt and Run as Administrator) and then type the following into the admin cmd prompt

    powercfg /batteryreport

    upload the html file it creates to your OneDrive and get a link and reply with that link here.

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  3. Anonymous
    2018-02-08T02:13:50+00:00

    Hi,

    Could you have a check with my battery report? Thanks.

    https://1drv.ms/u/s!ADJbT9UK1QTnhGE

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  4. Anonymous
    2018-02-07T05:02:54+00:00

    I got the same issue. But all steps mentioned didn't work except the last one for battery report. I will try today. It bother me a lot. Wish I can get help here.

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