How to get a replacement sculpt dongle?

This is a massive anti consumer anti environnement pro money e-waste generating policy that Microsoft needs to be taken to task for and have any and all environmental awards and certifications yanked out from them for creating this literally garbage generating policy. There is literally zero reason why dongles can’t be reprogrammed securely to reuse old keyboards and mice except for greed, and the wish to destroy the environment. Where’s Captain Planet?

Especially since it costs over $200 to buy a new Sculpt 3 keyboard, I wish I had seen this post before purchasing a used keyboard without the dongle from eBay since I had one. My keyboard stopped working. Sadly, I love this keyboard but am now forced to buy something less than this to function. Shame on you, Microsoft. Why couldn't you make all keyboards and receivers the same pairing code?

That is unethical business practice on so many levels.

Firstly, if you are going to supply a cheaply made dongle that is necessary to power an entire suite of products, you should have a facility in the hardware to allow a user to pair a new dongle, when the original fails. It is extremely questionable why this is not an option, it is a very standard thing to offer.

Failing your ability to do that, you should be providing additional dongles with the set, as back ups for when the first one fails.

The inflated amount you charge for this product more than covers the couple of dollars it costs you to manufacture an additional

dongle.

Secondly, are you saying that when the tiny little dongle fails, the only option for a customer is to throw out the entire suite of products? Great option for the environment there Microsoft. Proves that profits are paramount and your environmental footprint is at the bottom of your list of priorities.

Thirdly, this information should be made clear on the product packaging. So unaware customers can make an informed decision about buying an expensive product that relies on one small usb for operation. It should be highlighted that the dongle can and most likely will fail at some point, usually just after the warranty expires, and when that happens the keyboard, mouse and number pad will all be completely useless trash.

Good work Microsoft, always finding new and innovative ways to fleece your customers, while ensuring your tech continues to decline in quality and integrity.

So you are basically saying that we have paid for a very expensive battery powered paper wait.

This was by far the stupidest idea that came from Microsoft. All other companies knew that a dongle is the easiest thing to damage and loose so made it easy to replace. But MS thought that it would be a great idea to force their customers to buy a new K/M each time the loose or break their dongle.