Surface Pro 7 Plus Support After Windows Update

Hello,

This has been raised before but I would like to know whether Microsoft would consider repairing machines that have been made unusable after the latest Windows update.

My Surface Pro 7 + has been an amazing machine up until the other day when Microsoft rolled out their latest update when it simply stopped working.

I have tried everything including reloading Windows 11 entirely when it will work until the driver updates have completed then it will simply hang on the black screen.

It works fine in Safe mode which would suggest there is nothing wrong with the machine but it's a software fault.

I have installed the latest driver package from the Microsoft website (release date 29.04.24) but this doesn't help.

It's massively infuriating as I now have a useless expensive piece of tech through no fault of my own.

I remember stories of how Apple updated their phones but refused to help customers when the update blew the wifi or bluetooth chip but really didn't expect this from Microsoft.

I tried speaking to customer service who simply said it would cost £389 to repair! You caused the problem Microsoft why should I have to pay??????

If anybody has found a workaround for this please let me know.

Or, if Microsoft are willing to help that would be fantastic.

If anyone wants to know in detail what I have done to try and rectify this then just ask and I'll go into greater detail.

Good luck all and come on Microsoft restore my faith in you.

Cheers,

Mike