Surface Pro help with which model to buy

Thanks for always keeping us posted, jshe.

Congratulations on your device. Regarding the warm issue, just please follow the guidelines of Safety Information. If this answers your question, please let our Community know by marking this post as an answer. Otherwise, don't hesitate to respond to this thread if there’s anything else that needs to be addressed. 

Best wishes,

StevenK

That's very great to know, jshe.

I'm pretty sure you would enjoy using Surface Pro 7 and be amazed of it's performance. With that being said, if this has addressed your concern, please don't forget to let our Community know by clicking Yes and marking my previous post above as an answer. This helps others who may have the same concern as you in deciding which device to purchase.

Best regard,

StevenK

We totally understand your concern, jshe.

We'd like to inform you that if a Windows application or service uses lots of CPU resources for an extended period, the processor will get warm. That is expected and normal, regardless of what brand of computer you're using. You should use performance monitoring tools to determine what is causing the high CPU utilization. Also, the faster the processor, the warmer it can become. When an i7 processor is under high utilization, it will become warmer than an i5 processor, which in turn will become warmer than an i3. Devices can also be warm to the touch or fan run for variety of reasons like application is consuming CPU resources and CPU is throttling. You can view apps with heavy utilization on the Task Manager.

In addition, Surface devices adhere to all laws and guidelines related to temperature and thermal. You can refer to public information on adherence at Safety Information . See the sections called “Heat related concerns” and “Heat related concerns for wearable devices.”

Thanks for reaching Microsoft Community, jshe.

Almost all Surface Pro devices have the same dimensions and specifications, which makes Surface Pro 5 almost has the same specs with Surface Pro 4 and other Surface Pro devices but it only weighs less. However, Surface Pro 5 is no longer available on Microsoft Store online but there are still third party retailers selling this device though. Just a suggestion, if you want a total upgrade, I would go for Surface Pro 7 as it's already equipped with a newer processor which enhances it's performance. In addition, you can get best-in-class support from Microsoft.

Hope this helps.

Very few come here to say they have never had a problem with their devices so depending on the sales volume of any given model the models with the most complaints are proportionally likely the models with the fewest troubles too. That said, and for the record, I have a Surface Pro 7 and have had zero issues with it. Good luck with your search.