Yes, I really hope Microsoft supports its early adopters and fixes this issue. I like the Surface Pro 11 very much otherwise - and would rather not to the whole "return game."
Microsoft are you listening? Help?
Keyboard on new Surface Pro 11 does not always pair with unit upon startup
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Anonymous
I am on my second keyboard/cover for my new Surface Pro 11 and am experiencing the following issue: On some startups -- not the majority of them -- the keyboard does not pair with the Surface Pro unit. The only solution has been to detach the keyboard from the unit and reattach it. I have cleaned the contacts (although this issue arose almost immediately out of the box after purchase), and followed a few other suggestions that I found online. One thing I have not done is reinstall the drivers. I can't imagine that they are out of date and a check of each says that they are up to date and the best drivers for the unit.) So, my question is this: if two different, new keyboards have experienced the same problem, does it sound like the issue is with the Surface unit itself? And if so, what other remedies are there before I turn it over to an expert?
Surface | Surface Pro | Performance and maintenance
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126 answers
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Anonymous
2024-08-26T18:53:09+00:00 -
Anonymous
2024-08-25T19:37:29+00:00 Hmm…that doesn’t sound normal.
The only thing that I can think of to try is to boot into the UEFI/BIOS first and make sure that the keyboard is working there. You could do this several times in a row to make sure that the keyboard is always detected by the computer itself and then let it boot into Windows. If Windows doesn’t see it after the UEFI/BIOS does, then it’s likely a Windows issue.
To boot into the UEFI/BIOS, you hold down the volume up button and then press and release the power button. Continue holding the volume up button down until you are in the UEFI/BIOS screen on the computer. Don’t change any settings in there, but make sure you can navigate around the screen with the keyboard. Then you can exit the UEFI/BIOS and the computer should boot from there.
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Anonymous
2024-10-07T14:45:50+00:00 Just ran across this idea on a Reddit thread:
I've found a solution that has worked for me. Go to...
Settings > Time & Language > Typing > Touch Keyboard
Show the touch keyboard and toggle to 'never'
I have tried it and will report back in a few days if it seems to work.
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Anonymous
2024-10-06T21:07:26+00:00 Me to. Same problem, same fix. Seems more acute when the tablet has been off for more than a day? I've read all the reports here. Doesn't seem a proper fix at the moment. Come on Microsoft!
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Anonymous
2024-08-24T19:08:21+00:00 Do you know what specific condition causes the keyboard not to be recognized?
Another user reported that they would attach the keyboard while the computer was asleep and it wouldn’t be recognized when the computer was woken up. I think this is normal behavior as the computer won’t recognize any connection changes when it’s asleep. Removing and reconnecting the keyboard after the computer was active again would solve the problem.
If your keyboard hasn’t been detached and still isn’t recognized sometimes then it definitely sounds like a problem and, as you mentioned, could be your computer as you’ve already replaced the keyboard.
I have had a few Surface Pros over the years and have run into this problem on occasion but it has been pretty rare. If it’s happening with some frequency, then something definitely isn’t right.