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REplacement usb receiver for microsoft wireless mouse and keyboard

Anonymous
2023-09-13T22:41:19+00:00

Is there any way to replace a lost usb receiver for my MICROSOFT wireless mouse and keyboard or are these accessories now as good as rubbish?

Surface | Accessories | Surface mice and keyboards

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  1. Anonymous
    2024-01-09T03:20:17+00:00

    Hello Cheryl,

    Thank you for reaching Microsoft Community. I'm sorry to hear about what happened to the mouse and dongle (USB receiver). The mouse or keyboards operate only through the USB dongle which is uniquely paired. Dongles are uniquely and securely bound or programmed to the mouse or the keyboard and are sold as a matched set. Because of the secure binding or programming, we are unable to provide a replacement dongle that would work with the mouse or keyboard. Lost dongle is not covered by the Standard Manufacturer's Warranty also.

    Kind regards,
    Roy

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  2. Anonymous
    2024-01-09T00:08:47+00:00

    Hi - this is the only official Microsoft response that gives a positive answer to this. Is there a way in which I can do this???

    I have the 5050 keyboard and mouse, lost the dongle in a house move. Any help at all would be incredibly gratefully received!

    Is there now a unified product?

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  4. Anonymous
    2023-09-20T05:38:52+00:00

    Hi Cheryl!

    We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com) as we will not be monitoring this thread going forward.

    Thank you for understanding.

    Regards,

    RodelioP.

    2 people found this answer helpful.
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