Surface Laptop Studio not charging

In this case, it might be due to battery driver issue or possible hardware failure.

I suspect the issue is the same as being reported by so many other customers in threads like Surface Laptop Studio will not charge occasionally / depletes battery at alarming rate. (microsoft.com)

Hello rellek123,

Thanks for reaching out to Microsoft Community. I'm sorry to hear about this issue on your device. I understand how concerning it is to have such problem.

In this case, it might be due to battery driver issue or possible hardware failure. I'd suggest trying these steps first and see if it helps.

Force a shut down and restart your Surface

• Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen (about 20 seconds), then release the power button.

Run the Surface Diagnostic Toolkit

• In the search box on the taskbar, type Surface Diagnostic Toolkit, then select it in the list of results.
  If it's not already installed, you can download it from the Microsoft Store.
• Follow the on-screen instructions in the Surface Diagnostic Toolkit.

Remove the battery driver and install updates

• Plug in your Surface. Select the search box in the taskbar, enter device manager, and then select Device Manager from the list of results.
• Select the arrow next to the Batteries category. Double-tap or double-click Microsoft Surface ACPI-Compliant Control Method Battery, select the Driver tab, and select Uninstall > OK. You can also right-click Microsoft Surface ACPI-Compliant Control Method Battery and select Uninstall.
• Select the computer at the top of all the categories, select the Action menu, and then select Scan for hardware changes. Leave your Surface plugged in.

Manually install drivers and firmware for Surface

• Check what is the current OS Build of your Windows version by typing winveron the search barnear the Windows logo.
• Go to Download driver and firmware for Surface**,**choose (your Surface model) then click Download.
  Choose the .msi file closest to your current OS Build and click Next.
  After downloading, run and install the .msi then Restart.

Let me know how it goes. I'll wait for your response.

Kind regards,

StevenK

Thank you. Was all up2date. Nervertheless, will check if it helped. RIght now it´s working again so I doubt it´s an hardware issue.

See Surface Laptop Studio will not charge occasionally / depletes battery at alarming rate. (microsoft.com) - there is an official post in this thread stating Microsoft is aware of an issue which sounds the same as you are reporting.

Brand new surface laptop studio (8 weeks old). All drivers up2date, latest Win11 installed. Sometimes, the device is not charging, especially if It was not charged for a longer period. the charging cable blinks. I tried three different charges, it´s not making a difference. only after connecting a USB C charger for up to an hour, I am able to start it again.

How can this be solved?

Thank you!