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Sculpt Ergonmic Keyboard and Apple Mac

Anonymous
2020-12-16T06:17:23+00:00

Hi,

I'm a long time user of Microsoft Ergonomic keyboards. They are simply the best. 

Today I bought a new Sculpt Ergonomic (wireless) keyboard. 

When I plug in, everything works fine. The mouse and keypad work great. But the keyboard seems to go into a "sleep" mode after some inactivity. Once in this sleep mode, it cannot be woken. It stays asleep forever. The only way to recover it seems to be to take the batteries out and restart it. 

Can you suggest what's going wrong here? It's brilliant keyboard, but right now it's completely unusable. I understood that the device would have "limited" functionality on a Mac (ie not all the fancy buttons work), but this is a much more serious problem. 

Cheers,

Matt

'

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  1. Anonymous
    2020-12-16T11:32:01+00:00

    I figured this out. 

    It turns out, the F6 key was very slightly pushed over, and stuck under the plastic lip (from the factory), causing it to be permanently pushed "on".  It seems that Apple kills a keyboard if it sees the same key press for too long. 

    Gently pushing the key sideways unstuck it and immediately the keyboard sprang into life. Even some of the fancy keys (volume/play/mute) work. Awesome!

    MS - You made a great product that turned into a disaster. This could have been fixed with better manufacturing tolerances, or a better factory test/QA process!

    10+ people found this answer helpful.
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