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I am trying to connect my iPhone mobile to my pc but it doesn’t connect please help me

Anonymous
2023-12-01T15:19:02+00:00

I am trying to connect my iPhone mobile to my pc but it doesn’t connect please help me

Surface | Surface Laptop | USB-C

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  1. Anonymous
    2023-12-20T14:20:38+00:00

    Hi Dagim,

    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)

    Thank you for understanding. 

    Kind regards,
    Marrion

    2 people found this answer helpful.
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  2. Reported
    Anonymous
    2023-12-03T23:47:20+00:00

    Hi Dagim,

    Thank you for reaching Microsoft Community.

    To connect your iPhone to your PC, you can use a USB cable or connect wirelessly via Bluetooth. Here are some possible causes and solutions to help you troubleshoot the issue:

    1. USB cable issue: If you are using a USB cable to connect your iPhone to your PC, make sure that the cable is not damaged or faulty. Try using a different USB cable to see if that resolves the issue.
    2. Driver issue: If your PC does not recognize your iPhone, it may be due to missing or outdated drivers. To update your drivers, follow these steps:
    • Press the Windows key + X and select Device Manager.
    • Expand the Portable Devices category.
    • Right-click on your iPhone and select Update driver.
    • Select Search automatically for updated driver software and follow the on-screen instructions.
    1. iTunes issue: If you have iTunes installed on your PC, make sure that it is up to date. You can check for updates by opening iTunes and selecting Help > Check for Updates.
    2. Firewall or antivirus issue: Your firewall or antivirus software may be blocking the connection between your iPhone and PC. Try disabling your firewall or antivirus temporarily and see if that resolves the issue.
    3. Bluetooth issue: If you are trying to connect your iPhone to your PC via Bluetooth, make sure that Bluetooth is enabled on both devices. You can also try removing your iPhone from the list of paired devices and then pairing it again.

    Here are some articles that may be helpful:

    I hope this helps! Let me know if you have any further questions or concerns.

    Kind regards,
    Marrion

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