Surface pro 8 turns on flashes windows logo then turns off

Hi Marrion,

I restarted the device from the boot menu (thankful it stayed on long enough for me to do that). Then I reinstalled the OS. I'm running Win 11 Enterprise 21H2.

The device seems to be working fine now

Hi Micael Ondoa,

Thank you for reaching Microsoft Community. I understand that you are experiencing issues with your Surface Pro 8 turning on and off.

Based on the information you provided, it seems that your Surface Pro 8 is not able to boot up properly. This could be caused by a number of factors, such as a software issue, a hardware problem, or a battery-related issue.

First, regarding the blinking indicator light on your charger, please try these steps below to troubleshoot the charger since a blinking LED indicates that the charger is unable to supply power to the Surface:

1: Disconnect PSU and check its connection                 

                   Unplug the power connector from side of device.

                   Unplug the PSU from the wall outlet.

                   Check that the power cord is securely attached to the power supply.

                   Unplug any USB devices from the charge port on the power supply.

                   Wipe the pins on the power connector with a soft, dry, lint-free cloth (microfiber cloths work great).

                   Plug the PSU back into the wall outlet. If possible, try a different wall outlet.

                   Plug the power connector back into side of device.

                   Verify that all connections are secured.

2: Check for any physical damage

                   Check the PSU for any physical damage on its connectors, brick and cables.

3: Change the orientation of the power connector

                   Try turning the connector that attaches to the side of the Surface and plug it on a different position.

To troubleshoot the issue on the Surface, I recommend that you try the following steps:

1. Disconnect all external devices and accessories from your Surface Pro 8, including the charger, keyboard, and mouse.
2. Press and hold the power button for at least 30 seconds, then release it.
3. Press and hold the power button and the volume up button at the same time for at least 15 seconds, then release both buttons.
4. Wait for a few seconds, then press the power button to turn on your Surface Pro 8.

If your Surface Pro 8 still does not turn on properly after performing these steps, it may be a hardware issue. In this case, I recommend that you contact our live support for options available and for further assistance. You can reach our live support through these steps below:

1. Go to Contact Us - Microsoft Support
2. Choose how you would like to get support for your Surface device.
3. Type in the problem you need help with.
4. Look at any available solutions offered and select Contact Support.

You may also see this forum article by Barb Bowman for a more detailed guide in getting phone or chat support: How to get Phone and Chat Support (for Surface Home/Consumer - Microsoft Community

Kind regards,

Marrion

Hi Micael Ondoa,

Thank you for the response. Sorry to hear that the steps provided did not help, but glad to know though that you were able to fix it with the OS reinstallation after restarting the device to its Boot menu.

Thank you also for spending time here with us in the Community.

Kind regards,
Marrion